Salesforce Business Analyst

1 day ago

Copenhagen, Copenhagen, Denmark Trustpilot AS Full time

We're a leading online reviews platform, free and open to all. Our mission is to be a universal symbol of trust. We are well on our way — but there's still an exciting journey ahead of us. Do you want to join us at the heart of trust?
Trustpilot is seeking a highly skilled and experienced Salesforce Business Analyst to join our dynamic and fast-paced team. In this role, you will play a crucial part in driving our Salesforce platform to its full potential, ensuring optimal performance, efficiency, and alignment with our business goals. As a trusted advisor to our cross-functional teams, you will lead the analysis, design, and implementation of Salesforce solutions, focusing on process optimization, data integrity, and customer-centric outcomes.

What you'll be doing:

  1. Salesforce Product Management:
  2. Agile Business Analysis:
  3. Cross-Functional Collaboration:
  4. Data Integrity and Reporting:
  1. Collaborate with stakeholders to define and prioritize the Salesforce product roadmap.
  2. Act as the subject matter expert on Salesforce capabilities, identifying opportunities for innovation and improvement.
  3. Manage the end-to-end product lifecycle, including requirements gathering, design, development, testing, and deployment.
  1. Conduct comprehensive analysis of business processes, identifying gaps, pain points, and areas for optimization across commercial and marketing ops and tech initiatives.
  2. Translate business requirements into clear and actionable user stories, epics, and acceptance criteria.
  3. Collaborate closely with development teams to ensure successful implementation and delivery of projects.
  1. Foster strong relationships with key stakeholders, including sales, marketing, customer success, and IT teams.
  2. Facilitate workshops and meetings to gather requirements, elicit feedback, and ensure alignment across teams.
  3. Serve as a liaison between business users and technical teams, ensuring effective communication and understanding.
  1. Develop and maintain data governance standards, ensuring accuracy, completeness, and consistency.
  2. Design and deliver insightful reports and dashboards to provide stakeholders with actionable insights.
  3. Continuously monitor data quality and provide recommendations for improvement.

Who you are:

  • Completed or studying a Business Analyst qualification (e.g. IIBA or BCS).
  • Minimum of 5 years of experience as a Business Analyst, Product Manager, or similar role.
  • Proven track record of successfully managing Salesforce projects, including customization and configuration.
  • Strong understanding of Agile methodologies, with experience working in Scrum or Kanban environments.
  • Agile Certification desired.
  • Exceptional knowledge of JIRA ticketing methodologies and processes.
  • Exceptional analytical and problem-solving skills, with the ability to translate complex requirements into user-friendly solutions.
  • Excellent communication and collaboration skills, with the ability to engage and influence stakeholders at all levels.
  • Salesforce certifications (e.g., Salesforce Administrator, Salesforce Business Analyst) are highly desirable.
  • Familiarity with software development life cycle (SDLC) and experience working with development teams.
  • Experience in the SaaS industry and knowledge of customer review platforms are a plus.

What's in it for you?

  • A range of flexible working options to dedicate time to what matters to you.
  • Competitive compensation package + bonus.
  • 25 days holiday per year, with an extra 5 days holiday allocated after your 1 year anniversary (prorated).
  • Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community.
  • Rich learning and development opportunities are supported through the Trustpilot Academy, LinkedIn Learning, and Blinkist.
  • Comprehensive health package, pension, and full access to Headspace, a popular mindfulness app to promote positive mental health.
  • Paid parental leave.
  • Newly renovated central office with a laid-back vibe and constant buzz of different languages being spoken everywhere you go.
  • Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials.
  • Opportunity to join the Trustpilot Social Club for a small monthly fee and attend regular social and leisure activities like go-karting, cooking classes, and escape rooms.
  • Employee discounts to restaurants and shops.
  • Tax-Free Travel (DSB).

Joining Trustpilot means becoming part of a diverse and inclusive team that values collaboration, innovation, and continuous learning. If you are passionate about leveraging Salesforce to drive business outcomes and thrive in a fast-paced environment, we would love to hear from you.

Still not sure?
We are Open to All, which means we want everyone to feel like they can see themselves at Trustpilot. We're keen to hear about your experiences as well as how you can help to create a fantastic culture for our amazing Trusties. So, don't worry if you're looking at this job description and feel like you don't meet all the requirements, we'd still really like to hear from you

Location:
Copenhagen

#J-18808-Ljbffr

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