Experience Customer Advocate for Compliance and Growth
6 hours ago
Company Overview
">Formalize is a dynamic SaaS company founded in 2021 with offices across Europe. We are a team of +120 people from 14 nationalities operating in multiple markets, recognized as one of the fastest-growing SaaS scale-ups.
Our journey began within whistleblowing compliance, highlighted by the award-winning Whistleblower Software by Formalize. This initial chapter established strong partnerships and a base of satisfied customers, earning us a reputation as a customer-centric pioneer. We have since extended our expertise to a larger compliance universe, including data compliance, risk, and privacy.
Our platform adapts to regulatory changes, continuously evolving to meet the needs of our users. We ensure businesses remain compliant and confident in their operations.
Job Description
">The Customer Success Manager plays a vital role in securing a best-in-class onboarding and service experience for our growing customer base. You will contribute significantly to increasing customer adoption and advocacy.
Key Responsibilities:
">- Collaborate with customers to solve problems, create value, and build loyalty
- Help optimize our Customer Success function across products and customer tiers
- Work closely with cross-functional teams to improve the customer experience
- Be a source of customer feedback and qualified product ideas
Required Skills and Qualifications
">To succeed in this role, you should have:
+2 years of experience in B2B SaaS or GRC, in a similar customer-facing position
Experience working with SaaS platforms
Strong communication, collaboration, and problem-solving skills
Ability to connect with clients and build lasting relationships
Professional fluency in German, English, and Danish
Benefits
">As a valued member of our team, you can expect:
A fast-paced international work environment
High level of trust and autonomy
Opportunity to work with a cutting-edge platform
Others
">We use talent profiles in our recruitment process, ensuring the best experience for both candidates and our company. Our goal is to hire someone who truly thrives and flourishes with us.
We value:
Goal-oriented individuals
Responsibility and accountability
Connecting and building meaningful relationships
Optimism and a positive atmosphere
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