Experience Customer Advocate for Compliance and Growth

6 hours ago


Århus, Århus Kommune, Denmark Formalize Full time

Company Overview

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Formalize is a dynamic SaaS company founded in 2021 with offices across Europe. We are a team of +120 people from 14 nationalities operating in multiple markets, recognized as one of the fastest-growing SaaS scale-ups.

Our journey began within whistleblowing compliance, highlighted by the award-winning Whistleblower Software by Formalize. This initial chapter established strong partnerships and a base of satisfied customers, earning us a reputation as a customer-centric pioneer. We have since extended our expertise to a larger compliance universe, including data compliance, risk, and privacy.

Our platform adapts to regulatory changes, continuously evolving to meet the needs of our users. We ensure businesses remain compliant and confident in their operations.

Job Description

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The Customer Success Manager plays a vital role in securing a best-in-class onboarding and service experience for our growing customer base. You will contribute significantly to increasing customer adoption and advocacy.

Key Responsibilities:

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  • Collaborate with customers to solve problems, create value, and build loyalty
  • Help optimize our Customer Success function across products and customer tiers
  • Work closely with cross-functional teams to improve the customer experience
  • Be a source of customer feedback and qualified product ideas

Required Skills and Qualifications

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To succeed in this role, you should have:

+2 years of experience in B2B SaaS or GRC, in a similar customer-facing position

Experience working with SaaS platforms

Strong communication, collaboration, and problem-solving skills

Ability to connect with clients and build lasting relationships

Professional fluency in German, English, and Danish

Benefits

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As a valued member of our team, you can expect:

A fast-paced international work environment

High level of trust and autonomy

Opportunity to work with a cutting-edge platform

Others

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We use talent profiles in our recruitment process, ensuring the best experience for both candidates and our company. Our goal is to hire someone who truly thrives and flourishes with us.

We value:

Goal-oriented individuals

Responsibility and accountability

Connecting and building meaningful relationships

Optimism and a positive atmosphere



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