Strategic Customer Experience Lead
6 hours ago
At Whistleblower Software, we are on an expansive journey with strong market traction across Europe.
We are seeking a highly skilled Customer Success Manager to play a vital role in securing a best-in-class onboarding and service experience for our growing customer base.
The ideal candidate will have +2 years of experience in B2B SaaS or GRC, preferably in a similar customer-facing position, and possess excellent communication, collaboration, and problem-solving skills.
As a key member of our team, you will work closely with customers to solve problems, create value, and build loyalty, while also helping to optimize our Customer Success function across products and customer tiers.
We are a fast-growing international SaaS company that values trust, autonomy, and diversity, and offers a dynamic and international work environment.
We use talent profiles in the recruitment process, which provides the best experience for both candidates and us as a company.
In this role, you will be responsible for:
- Building and maintaining strong relationships with customers to ensure their success and satisfaction.
- Collaborating with cross-functional teams to drive customer adoption and advocacy.
- Identifying and addressing customer pain points to improve overall customer experience.
We offer a competitive salary, professional fluency in English, native fluency in Spanish, and a comprehensive benefits package, including opportunities for growth and development.
Our culture is characterized by goal-oriented individuals who thrive in a fast-paced environment, take ownership of their work, and collaborate to achieve shared goals.
If you are a strategic thinker with a passion for delivering exceptional customer experiences, we encourage you to apply.
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