Customer Support Professional

13 hours ago


Århus, Århus Kommune, Denmark Dailystaffworks Europe Full time

We are seeking a Danish-speaking Customer Support Professional to join our team in Athens, Greece. In this role, you'll be responsible for providing top-notch technical assistance to our customers, troubleshooting issues, and ensuring a seamless experience with our products and services.

Key Responsibilities:
  1. Deliver Technical Support: Provide exceptional support to customers via phone, email, and chat, addressing their concerns and resolving product-related issues.
  2. Troubleshoot and Resolve Issues: Utilize strong technical aptitude and problem-solving skills to troubleshoot and resolve complex cases, escalating them to specialized teams when necessary.
  3. Maintain Accurate Records: Ensure accurate records of customer interactions and solutions provided, maintaining a high level of customer satisfaction by offering clear, timely assistance.
Requirements:
  1. Language Proficiency: Fluency in Danish (written and spoken) is essential, with proficiency in English also required.
  2. Technical Aptitude: Strong technical knowledge and problem-solving abilities are crucial for success in this role.
  3. Effective Communication: Ability to communicate technical information effectively to customers, both verbally and in writing.
  4. Previous Experience: Previous experience in technical support or customer service is a plus, but not mandatory.
Benefits:
  1. Relocation Assistance: We offer complete support to help you ease your relocation to Greece, including flight ticket expenses, hotel accommodation, and assistance in finding an apartment.
  2. Competitive Salary: Enjoy a competitive monthly salary, with two extra salaries per year.
  3. Referral Program: Refer your friends and receive great bonuses.
  4. Health Care Benefits: Receive comprehensive health care benefits and numerous other discounts.
  5. Full Training: Benefit from full training by certified instructors.
  6. Professional Growth: Enjoy professional growth and development opportunities.
  7. Special Events: Participate in special events as well as community and social responsibility initiatives.
  8. Free Online Greek Language Course: Take advantage of a free online Greek language course.


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