Customer Experience Strategist

4 weeks ago


Århus, Århus Kommune, Denmark Whistleblower Software Full time

Competitive salary ranging from $80,000 to $120,000 per year

About the Role

We are seeking an experienced Customer Success Manager to join our team at Whistleblower Software. As a key member of our customer-facing department, you will be responsible for ensuring a best-in-class onboarding and service experience for our growing customer base.

Key Responsibilities
  • Work closely with customers to solve problems, create value, and build loyalty
  • Help build and optimize our Customer Success function across products and customer tiers
  • Collaborate on projects across departments to improve the customer experience
  • Be a source of customer feedback and qualified product ideas
  • Help bring the voice of our customer into the heart of the business and make it relevant and actionable

To succeed in this role, you will need to have strong communication skills, the ability to work independently, and a passion for delivering exceptional customer experiences.

About Us

Whistleblower Software is a fast-growing SaaS company with a strong market presence across Europe. We pride ourselves on our customer-centric approach and commitment to providing innovative solutions that meet the evolving needs of our users.

Why Join Our Team?
  • Be part of a dynamic and international team
  • Enjoy a high level of trust and autonomy
  • Contribute to shaping the future of our company and driving growth
Requirements
  • Minimum 2 years of experience in B2B SaaS or GRC, preferably in a similar customer-facing position
  • Strong communicator, collaborator, and problem solver
  • Professional fluency in English, native fluency in Italian
  • Experience working with SaaS platforms


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