Customer Solutions Manager, AWS Industries

3 weeks ago

Copenhagen, Copenhagen, Denmark Amazon Full time
Customer Solutions Manager, AWS Industries | Automotive & Manufacturing

Job ID: 2727104 | AWS EMEA SARL (Germany Branch)

We are seeking a Customer Solutions Manager (CSM) to join our Automotive & Manufacturing organization, where you will work with our customer Mercedes-Benz (MB) on their multi-year journey to the cloud. In this highly visible position, the CSM is a thought leader that acts as a trusted customer advisor ensuring all AWS teams are working together effectively to deliver transformational outcomes for the customer.

In the role, you will be a critical partner to internal and external stakeholders, leveraging your delivery experience with large scale transformations and helping shepherd them through their stages of AWS adoption. You will support and lead complex engagement teams mainly in Europe and North America. You will work as the single-threaded delivery leader and strategic business partner helping customers achieve their business outcomes and drive innovation throughout the engagement life cycle. This leadership includes identifying and responding to business drivers within your customer set. You will define and plan complex integrated workstreams for delivery by builders within AWS, the customer, and multiple partners and vendors and communicate results through executive level and detailed status and financial reports.

In this role, you will enable stakeholder alignment, build team cohesion, and manage project risks while working with the Global Account Manager, Solution Architects, Technical Account Managers, Partner Manager, Enterprise Service Manager, and Service team representatives, as well as Training & Certification, Marketing, Legal, Finance, and Operations. You will engage customer and AWS executives to define program strategy, remove blockers, and resolve funding issues. You will translate strategic initiatives in the account plan into executable actions, working backwards from our customer's key milestones. The execution of education plans, roadmap to business outcome alignments, Executive Briefing Sessions, and go-live events and transitions are a few items owned by the CSM that are critical to the success of our customer's cloud journey.

At AWS, you are encouraged to think big, invent and take ownership on customer challenges. You will not only bring the best of AWS/Amazon to our customers, you will proactively help solve the customer's challenges through new ideas, tools and mechanisms.

Successful candidates will have cloud expertise, a manufacturing and delivery background, be detail oriented, have excellent problem-solving abilities, and be exemplary communicators both at the management and project team level. Familiarity with the MB product landscape and organization would be a plus. You will be a peer leader, have the ability to gain stakeholder buy-in, negotiate and lead virtual teams. Your enterprise experience and operational excellence will influence the team's decisions, provide insight, and help drive secure and robust solutions.

You will evangelize AWS services and influence customers for adopting them. You should be passionate about delivering a great customer experience by deploying AWS solutions and inspiring innovation. You will be obsessed with contributing to the day-to-day management of your customers' successful adoption of AWS.

Do you look around corners for ways to engage and service customers? Are you passionate about using technology to solve business problems that have big customer impact? Come build the future with us.

About the team

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

BASIC QUALIFICATIONS


Experience managing difficult technology projects, in a customer facing role

Robust understanding of automotive & manufacturing and production IT landscape

Superior written and verbal communication skills, including a demonstrated ability to effectively deliver information to internal and external leadership level

Strong organizational and troubleshooting skills with precise attention to detail

Fluent English & German language

PREFERRED QUALIFICATIONS


Experience across different industry verticals, preferably direct experience with global manufacturing customers and Tier 1 suppliers

Direct experience implementing AWS/cloud services

Robust understanding of key technology and market trends

Experience with a revenue realization in a complex IT transformation

Deep understanding of software development/engineering life-cycle from conception to delivery

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (to know more about how we collect, use and transfer the personal data of our candidates.

m/w/d

Posted: July 30, 2024 (Updated about 19 hours ago)

Posted: August 26, 2024 (Updated 5 days ago)

Posted: October 8, 2024 (Updated 10 days ago)

Posted: September 16, 2024 (Updated 11 days ago)

Posted: October 7, 2024 (Updated 11 days ago)

#J-18808-Ljbffr

  • Customer Solutions Manager, AWS Industries

    3 weeks ago

    Copenhagen, Copenhagen, Denmark Amazon Full time

    About the RoleWe are seeking a highly skilled Customer Solutions Manager to join our AWS team, specializing in Automotive & Manufacturing. As a key member of our team, you will be responsible for driving cloud adoption and transformation for our customers in this industry.As a Customer Solutions Manager, you will work closely with our customers to understand...

  • AWS Enterprise Service Manager

    3 weeks ago

    Copenhagen, Copenhagen, Denmark AWS EMEA SARL (Denmark Branch) - G83 Full time

    About the RoleWe are seeking a highly experienced Principal Enterprise Service Manager to join our team at AWS EMEA SARL (Denmark Branch) - G83. As a trusted advisor to our largest and most committed customers, you will be responsible for building strong relationships and executing a long-term strategy to drive business growth and adoption of AWS cloud...

  • Senior Customer Solutions Manager

    1 month ago

    Copenhagen, Copenhagen, Denmark Amazon Full time

    Unlock Transformational Outcomes in the Automotive IndustryAWS Sales, Marketing, and Global Services (SMGS) is driving revenue, adoption, and growth from the largest and fastest-growing small- and mid-market accounts to enterprise-level customers, including public sector. The AWS Global Support team interacts with leading companies, believing that...

  • AWS Enterprise Service Manager

    3 weeks ago

    Copenhagen, Copenhagen, Denmark AWS EMEA SARL (Denmark Branch) - G83 Full time

    About the RoleWe are seeking a highly experienced Principal Enterprise Service Manager to join our team at AWS EMEA SARL (Denmark Branch) - G83. As a trusted advisor for our largest and most committed customers, you will be responsible for building strong relationships and executing a long-term strategy to drive revenue, adoption, and growth.Key...

  • AWS Solutions Architect Manager

    4 weeks ago

    Copenhagen, Copenhagen, Denmark Amazon Full time

    Job Title: AWS Solutions Architect ManagerThis role is within the Public Sector organization and involves working with customers to help them succeed using AWS technologies.As an experienced technical manager, you will lead a solutions architecture team that helps Public Sector, Not for Profit, and State-Owned customers adopt AWS solutions.You will hire and...

  • Enterprise Cloud Solutions Strategist, AWS Professional Services

    4 days ago

    Copenhagen, Copenhagen, Denmark AWS EMEA SARL (Denmark Branch) - G83 Full time

    About the RoleWe are seeking a Principal Enterprise Service Manager (ESM) to join our team at AWS EMEA SARL (Denmark Branch) - G83. The ESM will be responsible for building strong relationships with our key customers and executing a long-term strategy to drive revenue, adoption, and growth.Key ResponsibilitiesDeveloping strong relationships with senior...

  • AWS Enterprise Cloud Strategist

    4 days ago

    Copenhagen, Copenhagen, Denmark AWS EMEA SARL (Denmark Branch) - G83 Full time

    About the RoleWe are seeking a Principal Enterprise Service Manager (ESM) to join our team at AWS EMEA SARL (Denmark Branch) - G83. As an ESM, you will be responsible for building strong relationships with our key customers and executing a long-term strategy to drive growth and adoption of AWS services.Key Responsibilities• Develop strong relationships...

  • Senior Customer Solutions Manager

    2 weeks ago

    Copenhagen, Copenhagen, Denmark Amazon Full time

    About the RoleThe Amazon Web Services (AWS) Customer Solutions Manager is responsible for driving revenue, adoption, and growth from the largest and fastest-growing small- and mid-market accounts to enterprise-level customers.In this highly visible position, you will ensure that all AWS teams are working together effectively and efficiently to deliver...

  • AWS Cloud Transformation Expert

    2 weeks ago

    Copenhagen, Copenhagen, Denmark AWS EMEA SARL (Denmark Branch) - G83 Full time

    About the RoleWe are seeking a highly skilled Principal Enterprise Service Manager to join our team at AWS EMEA SARL (Denmark Branch) - G83. As a key member of our organization, you will be responsible for building strong relationships with senior executives and enterprise teams to understand customer needs, desired outcomes, and key results.Key...

  • AWS Cloud Solutions Expert

    19 hours ago

    Copenhagen, Copenhagen, Denmark Amazon Full time

    Senior Customer Solutions Manager, AGS EMEA, Europe North, CSM As a Cloud Solutions Expert at Amazon, you will be responsible for guiding customers through their multi-year cloud journey. Your role will ensure seamless collaboration between AWS teams to deliver exceptional customer outcomes.You will be a critical strategic partner to our customers,...

  • AWS Cloud Adoption Strategist

    2 weeks ago

    Copenhagen, Copenhagen, Denmark AWS EMEA SARL (Denmark Branch) - G83 Full time

    About the RoleWe are seeking an experienced Principal Enterprise Sales Executive to join our team at AWS EMEA SARL (Denmark Branch) - G83. The successful candidate will be responsible for driving revenue growth and customer adoption of AWS cloud services in the enterprise market.Key ResponsibilitiesDevelop and execute a go-to-market strategy to drive...

  • AWS Solutions Architect

    2 weeks ago

    Copenhagen, Copenhagen, Denmark Amazon Full time

    Sr. GTM Specialist Solution Architect - Graviton, AWS WWSO GTM Specialists-APJAre you a customer-obsessed builder with a passion for helping customers achieve their full potential? Do you have the business savvy, Graviton background, and sales skills necessary to help position AWS as the cloud provider of choice for customers? Do you love building new...

  • AWS Enterprise Service Manager

    2 weeks ago

    Copenhagen, Copenhagen, Denmark AWS EMEA SARL (Denmark Branch) - G83 Full time

    About the RoleAWS EMEA SARL (Denmark Branch) - G83 is seeking a seasoned professional to fill the role of Principal Enterprise Service Manager. This position is a key part of our team, responsible for driving revenue, adoption, and growth from our largest and fastest-growing customers.The ideal candidate will have multiple years of IT consulting and...

  • AWS Solutions Architect

    3 weeks ago

    Copenhagen, Copenhagen, Denmark Amazon Full time

    About the RoleAWS Solutions Architects are trusted advisors to our customers, helping them solve complex business challenges by designing and advising on scalable, flexible, and resilient solutions. As a thought leader, you will create and present content, pushing the boundaries for your customers to dream and deliver beyond what they think is possible.Key...

  • AWS Enterprise Service Manager

    4 weeks ago

    Copenhagen, Copenhagen, Denmark AWS EMEA SARL (Denmark Branch) - G83 Full time

    About the RoleWe are seeking a highly experienced Principal Enterprise Service Manager to join our team at AWS EMEA SARL (Denmark Branch) - G83. As a trusted advisor to our largest and most committed customers, you will be responsible for building strong relationships and executing a long-term strategy to drive revenue, adoption, and growth.Key...

  • AWS Enterprise Service Manager

    1 month ago

    Copenhagen, Copenhagen, Denmark AWS EMEA SARL (Denmark Branch) - G83 Full time

    About the RoleWe are seeking a highly experienced Principal Enterprise Service Manager to join our team at AWS EMEA SARL (Denmark Branch) - G83. As a trusted advisor to our largest and most committed customers, you will be responsible for building strong relationships and executing a long-term strategy to drive revenue, adoption, and growth.Key...

  • Enterprise Cloud Solutions Specialist

    7 days ago

    Copenhagen, Copenhagen, Denmark AWS EMEA SARL (Denmark Branch) Full time

    About the JobThe Solutions Architecture team at AWS is looking for a highly skilled professional to join their ranks as a Cloud Solutions Specialist. This role will be responsible for helping large enterprises across industries innovate at speed and scale with cloud technologies. As a Cloud Solutions Specialist, you will work hand in hand with AWS customers...

  • AWS Enterprise Sales Manager

    3 weeks ago

    Copenhagen, Copenhagen, Denmark Amazon Full time

    AWS Global Sales (AGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers, including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also...

  • AWS Enterprise Service Manager

    1 month ago

    Copenhagen, Copenhagen, Denmark AWS EMEA SARL (Denmark Branch) - G83 Full time

    About the RoleWe are seeking a highly experienced Principal Enterprise Service Manager to join our team at AWS EMEA SARL (Denmark Branch) - G83. As a trusted advisor to our largest and most committed customers, you will be responsible for building strong relationships and executing a long-term strategy to drive business growth and adoption of AWS cloud...

  • Senior Cloud Solutions Architect

    2 weeks ago

    Copenhagen, Copenhagen, Denmark Amazon Full time

    Senior Customer Solutions Manager - Automotive IndustryAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest-growing small- and mid-market accounts to enterprise-level customers, including public sector. The AWS Global Support team interacts with leading companies and believes...