Technical Resolution Expert
1 month ago
About the Role
We are seeking a highly skilled Technical Resolution Specialist to join our Customer Care department in Struer or Kongens Lyngby, Denmark. As a key member of our team, you will be responsible for diagnosing and resolving complex product market issues, ensuring seamless operations for our customers and internal teams.
Key Responsibilities
- Customer Representation: Serve as a customer representative and secure an extensive focus on the customer experience.
- Complex Setup Analysis: Ensure a full analysis of complex customer setups, including products and networks.
- Proactive Support: Operate our proactive VIP support area and react to newly discovered market issues.
- Travel and Troubleshooting: Travel to VIP customers and partners to execute deep troubleshooting and gather necessary information for further analysis.
- SWAT Team Participation: Participate in our SWAT troubleshooting team.
- Resolution Time Reduction: Support in decreasing the resolution time of complex issues.
- Product and System Understanding: Facilitate a broad and deep understanding of Bang & Olufsen's products and systems.
- Market Learnings: Ensure market learnings are reported back into the organization.
Requirements
- Technical Expertise: Sound knowledge of network infrastructures and the ability to connect this with a high-end home audio/video system.
- Customer Understanding: Widespread customer understanding visible in all aspects of work.
- Troubleshooting Experience: Extensive experience with troubleshooting and the aspiration to learn how to use Bang & Olufsen troubleshooting tools.
- Communication Skills: Good communicative abilities and stakeholder management skills.
- Product Knowledge: Knowledge about Bang & Olufsen products and systems is advantageous.
- Language Skills: Fluency in English, both in writing and verbal.
What We Offer
You will join our Customer Care department, where you will collaborate with the wider team, partners, VIP customers, and internal departments. This position includes exciting international travels to meet our customers and key stakeholders.
With approximately 1100 employees, Bang & Olufsen is an agile company that gives room for individual flexibility and decision-making. Our hierarchy is flat, and our communication is open and trustworthy. We believe in mutual respect and with a unique pool of people coming from +55 countries we aim to build a more inclusive workplace to grow as professionals and as a company and remain innovative.
Compensation and Benefits
Competitive salary and benefits package.
Location and Travel
Struer, Denmark; Kongens Lyngby, Denmark. Approx. 20% travel.
How to Apply
Submit your CV and application in English by pressing the 'Apply' button. Applications are assessed continuously, so please apply as soon as possible and no later than 15th September 2024.
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