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Technical Support Assistant

1 week ago


Copenhagen, Copenhagen, Denmark Ageras Part time

Job Overview

Ageras is seeking an IT Coordinator to join our team in Copenhagen. The ideal candidate will have excellent interpersonal skills, be technically skilled, and have a passion for IT. The role involves providing support for internal operations, troubleshooting technical issues, and performing administrative tasks.

Key Responsibilities

  • Support Helpdesk ticketing operations
  • Manage incidents and service requests
  • Update technical FAQs, guidelines, and policies
  • Troubleshoot devices, offer support for SaaS systems, and help enroll the SSO system
  • Ensure employees are provided with hardware equipment and software tools across global offices
  • Maintain control over all assets across global offices
  • Document IT processes through SOPs and communicate them across the company
  • Be involved in IT-related on- and off-boarding of employees