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Technical Support Assistant
1 week ago
Job Overview
Ageras is seeking an IT Coordinator to join our team in Copenhagen. The ideal candidate will have excellent interpersonal skills, be technically skilled, and have a passion for IT. The role involves providing support for internal operations, troubleshooting technical issues, and performing administrative tasks.
Key Responsibilities
- Support Helpdesk ticketing operations
- Manage incidents and service requests
- Update technical FAQs, guidelines, and policies
- Troubleshoot devices, offer support for SaaS systems, and help enroll the SSO system
- Ensure employees are provided with hardware equipment and software tools across global offices
- Maintain control over all assets across global offices
- Document IT processes through SOPs and communicate them across the company
- Be involved in IT-related on- and off-boarding of employees
