Service-Specialist
3 days ago
GROHE søger en teknisk specialiseret fagperson til at løfte serviceniveauet og være i tæt dialog med kunderne, salgsteam og kundeserviceafdelingen. Fokus er på at optimere markedspositionen ved at have kunden i centrum og levere et højt serviceniveau.
I rollen som teknisk fagperson vil du være en del af Field Service afdelingen og være ansvarlig for at følge op på bestillinger, service- og garantisager samt besvare kundeklager inden for den givne tidsramme. Din primære opgave vil være at:
- Supportere det professionelle marked via telefon og e-mail
- Følge op på bestillinger af produkter og dele, service- og garantisager samt besvare kundeklager
- Vurdere behov for servicebesøg eller anden teknisk løsning
- Professionel opfølgning på salgssager, herunder sagsoversigt
- Sikre, at rutiner og processer dokumenteres og følges, samt at alle kundesager håndteres i overensstemmelse med virksomhedens retningslinjer og lokal lovgivning
Du skal holde dig opdateret på vores produkter for at kunne yde førsteklasses service til kunderne. Du vil også være teknisk support til salgsafdelingen.
Din nye arbejdsplads vil være hos GROHE, hvor du bliver en del af en dynamisk og uformel kultur med en klar strategi og målsætning. Hos GROHE vil du få en konkurrencedygtig lønpakke, sundhedsforsikring, betalt arbejdstelefon, tilskud til fitness medlemskab og adgang til kantine.
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