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Enterprise Customer Success Manager, Nordics

2 months ago

Copenhagen, Copenhagen, Denmark SAP SE Full time
Unlock Customer Success with SAP

SAP is seeking a seasoned Enterprise Customer Success Manager to join our Nordics team. As a key member of our customer success organization, you will be responsible for driving long-term customer value and satisfaction.

Key Responsibilities:

  1. Advocate for customers within SAP, providing a unified view of customer needs and preferences.
  2. Influence customer and internal stakeholders on key customer success best practices, including value management, adoption management, and success planning.
  3. Link SAP solutions with customer business objectives and value-based outcomes.
  4. Analyze complex situations and develop long-term plans to achieve specific goals, aligned with SAP and the customer.
  5. Engage executive and board sponsors proactively in your account.
  6. Utilize executive presence, business acumen, and strategic thinking to positively influence internal and customer executives and decision makers.
  7. Influence SAP sales teams and leaders to pursue deals strategically to build long-term customer value and strong customer relationships.
  8. Collaborate on end-to-end engagements to ensure adoption, consumption, and renewal are achieved, while mitigating churn risks.
  9. Exhibit key actions to guide customers to the Cloud.
  10. Utilize expertise in Cloud ERP functionality, Cloud ERP Framework, and 1CSW.
  11. Execute other duties and responsibilities as assigned.

Requirements:

  1. 10+ years of experience in Sales or Consulting and/or Customer Success Management with complex business software / IT solutions.
  2. Strong knowledge of the complete SAP offering.
  3. Experience with long-term planning of resources, technology, and account structure.
  4. Knowledge of financial, competitive, and regulatory environment.
  5. Understanding of cloud and on-premise software solutions.
  6. Experience with complex global transformation programs and execution thereof.
  7. Ability to manage in highly complex organizations and apply risk-mitigation strategies.
  8. Proven ability to engage with key customer stakeholders in a manner that organically drives renewals, expansions, and up-sells of subscription or perpetual license-based solutions.

About SAP:

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. At SAP, you can bring out your best.

We win with inclusion:

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone feels included and can run at their best. SAP is proud to be an equal opportunity workplace and is an affirmative action employer.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender, sexual orientation, gender identity or expression, protected veteran status, or disability.