Customer Support Professional

1 day ago


Aalborg, Ålborg Kommune, Denmark Trackunit Full time

We're seeking a talented individual to join our EMEA Customer Support team as a Tier 2 representative. In this role, you'll play a crucial part in delivering an exceptional customer experience for customers worldwide.

As a key member of our team, you'll be instrumental in guiding and supporting customers to get the most out of our products and services. You'll handle customer requests over the phone and via email, ensuring that every interaction is professional, kind, and effective.

Our team thrives in a diverse and inclusive environment, where collaboration and compassion are core values. You'll work closely with colleagues from different countries and cultures, fostering a sense of community and shared purpose.

We offer a flexible setup, allowing you to work from one of our hubs or from home. This role requires no relocation assistance, but we encourage applicants who are eager to grow and develop their skills within our organization.

What's in it for you?
  • A place in a dynamic, agile growth SaaS business with opportunities to grow internally.
  • We aim to create and contribute to an inclusive workplace, advocating for female leadership and promoting diversity in the construction industry.
  • Great development opportunities through training, coaching, and mindfulness, facilitated through Impact Conversations.
  • Flexibility at work is not just a cliché – we trust you to structure your routines in a way that best supports your work-life balance.
Primary responsibilities:
  • Supporting customers with technical inquiries over the phone and via email.
  • Analyzing and reporting product malfunctions, following up with customers to ensure resolution.
  • Accurately documenting and tracking support interactions and solutions using our ticketing system.
  • Collaborating with product and development teams, providing feedback from a customer-centric perspective.
  • Enhancing positive customer relationships through effective communication and clear solutions.


  • Aalborg, Ålborg Kommune, Denmark Trackunit Corporation Full time

    Job OverviewThis role is ideal for a service-oriented individual who is passionate about delivering exceptional customer experiences. As a Customer Support Representative at Trackunit Corporation, you will play a vital part in our customer support team, helping us achieve our goal of providing superior service to our global customers.Key ResponsibilitiesYou...


  • Aalborg, Ålborg Kommune, Denmark Tetra Pak Full time

    We're seeking a professional to join our team as a Technical Upgrade Sales Specialist. In this role, you'll drive sales of our upgrades and services for Tetra Pak High Shear Mixers, providing technical support to customers and market operations teams.Key responsibilities include commercializing upgrade or service potentials based on customer needs,...


  • Aalborg, Ålborg Kommune, Denmark Patrique Mercier Recruitment Spain Full time

    Patrique Mercier Recruitment Spain is looking for a skilled Danish speaking Support Specialist to join our team in Athens, Greece. This is a full-time employment opportunity that requires a strong passion for customer service and a friendly approach.About the Role:The Danish speaking Support Specialist will be responsible for providing exceptional customer...


  • Aalborg, Ålborg Kommune, Denmark Alfa Laval Corporate AB Full time

    Company OverviewAlfa Laval Corporate AB is a 140-year-old start-up that pioneers solutions for the future and unlocks the full potential of precious resources. We trust our employees to act on initiative and challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas such as energy, food, water, and shipping.Job...


  • Aalborg, Ålborg Kommune, Denmark HOYER Rekruttering Full time

    Technical Support Specialist OpportunityOcuco is a dynamic, expanding international software company that develops and markets optical software products for eye care professionals, retail chains, and labs.As a technically gifted Danish-speaking technician with an IT-related degree, you can join the Global and local Operations team as a Technical Support...


  • Aalborg, Ålborg Kommune, Denmark Patrique Mercier Recruitment Spain Full time

    Patrique Mercier Recruitment Spain is seeking a highly skilled and enthusiastic Customer Service Representative to join our team in Athens, Greece. As a Danish language expert, you will play a crucial role in delivering exceptional customer support to Danish-speaking clients through various communication channels.Job Overview:This is an entry-level position...


  • Aalborg, Ålborg Kommune, Denmark Dailystaffworks Europe Full time

    Dailystaffworks Europe is seeking a highly skilled Danish-speaking customer service representative to join our team in Greece. As a key member of our support team, you will provide exceptional service to our clients by offering technical assistance and account management services.About the RoleOur ideal candidate has excellent communication skills, both...


  • Aalborg, Ålborg Kommune, Denmark LBN Medical - Medical Imaging Equipment & Parts Full time

    Do you enjoy working with complex electronic systems and have a passion for delivering exceptional results? Look no further! At LBN Medical, we are dedicated to providing top-notch technical support and service to our customers.We are seeking an experienced X-Ray Equipment Maintenance Professional to join our team. As a key member of our engineering...


  • Aalborg, Ålborg Kommune, Denmark Centrica group Full time

    About Us">Centrica Energy is a dynamic organisation that prioritises supporting all of its employees' different realities.">We strive to create a work environment where everyone feels valued and can grow professionally.


  • Aalborg, Ålborg Kommune, Denmark Wärtsilä Corporation Full time

    Company OverviewWärtsilä Corporation is a global leader in smart technologies and complete lifecycle solutions for the marine and energy markets. Our portfolio of diesel and gas engines, propulsion systems, hybrid technology, and integrated powertrain systems enables us to deliver industry-leading solutions for our customers.Job DescriptionAs a Service...


  • Aalborg, Ålborg Kommune, Denmark HOYER Rekruttering Full time

    Ocuco is a dynamic, expanding software company that develops comprehensive optical products for eye care professionals and labs. As a Professional Service Supporter with Ocuco, you'll be part of an international team that offers careers both nationally and internationally.With a base in Dublin, we're looking for a technically gifted engineer/technician to...


  • Aalborg, Ålborg Kommune, Denmark HOYER Rekruttering Full time

    We are seeking a technically gifted and Danish-speaking Professional Service Supporter to join our Global and local Operations team based in Aalborg, Denmark or Dublin.This exciting opportunity involves providing technical support services, customer training, and software installation to our customers across Scandinavia, the USA, the UK, Ireland, and...


  • Aalborg, Ålborg Kommune, Denmark Promote Project Full time

    Customer Support SpecialistWe are seeking a highly organized and tenacious record-keeper to join our Customer Success team. The ideal candidate will have excellent communication skills and be able to work well in a remote environment.About the Role:Learn and understand Greenlight Guru's software products and industry.Provide prompt support to customers...


  • Aalborg, Ålborg Kommune, Denmark Trackunit Corporation Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our support team as a Support Team Associate. In this role, you will have the opportunity to work closely with our customers, understanding their needs and preferences, and delivering tailored solutions that exceed their expectations.Key ResponsibilitiesRespond to...


  • Aalborg, Ålborg Kommune, Denmark Trackunit Corporation Full time

    Junior Customer Service Specialist Job DescriptionWe are seeking a talented and ambitious individual to join our customer service team as a Junior Customer Service Specialist. In this role, you will have the opportunity to develop your skills and expertise, working closely with experienced colleagues and mentors.Key ResponsibilitiesProvide exceptional...


  • Aalborg, Ålborg Kommune, Denmark NanoNord AS Full time

    We are seeking a highly organized and proactive individual to handle reception duties, maintain the office environment, support logistics activities, and assist with accounting tasks.About the RoleKey Responsibilities:Greet incoming guests, answer and direct calls, accept and manage incoming deliveries as the first point of contact for our...


  • Aalborg, Ålborg Kommune, Denmark Columbus AS Full time

    Company Overview">Columbus A/S is a global IT consulting company at the forefront of digital transformation, present in 9 countries helping 1,100 customers secure their future by driving growth through data-driven insights and creating seamless digital experiences.">Job Description">We are seeking a talented Solution Consultant M3 to join our team. As a...


  • Aalborg, Ålborg Kommune, Denmark Centrica plc Full time

    At Centrica plc, we are seeking a skilled IT professional to join our dynamic team as a Technical Support Specialist. This role requires an individual with extensive experience in managing and troubleshooting Windows environments, DNS, DHCP, Office packages, Intune, and ITIL processes.Job DescriptionWe are looking for someone with:A proven track record in a...


  • Aalborg, Ålborg Kommune, Denmark Centrica group Full time

    Job SummaryThis Operational Settlements Expert role will be responsible for creating consistent, streamlined, and automated monthly settlements for a given area.You will work closely with a diverse team of settlements specialists, commercial support managers, and analysts to deliver high-quality results.About the CompanyCentrica Energy is a leading provider...


  • Aalborg, Ålborg Kommune, Denmark PARETO SECURITIES AS Full time

    OverviewPARETO SECURITIES AS seeks an accomplished IT Administrator to join its dynamic team. This exciting opportunity involves maintaining and optimizing the company's Microsoft-based internal IT infrastructure.Key Responsibilities:- Plan and coordinate key areas of Continia's infrastructure- Optimize infrastructure through improved monitoring, logging,...