Customer Care Ambassador

5 days ago


Copenhagen, Copenhagen, Denmark Medtronic Full time
About the Role

We are seeking a Customer Care Representative, Swedish and Finnish speaker to join our Front Office team in Copenhagen, Denmark. As a key member of our customer support team, you will be responsible for providing exceptional service to internal and external stakeholders, including customers, field sales staff, and shared service centers.

Key Responsibilities
  • Monitor and update orders, handle complex back-order setup, and log disputes and complaints.
  • Provide professional-level support to customers with a broad knowledge of Medtronic products, processes, tools, and policies.
  • Maintain master data and order traceability.
  • Help meet departmental goals and Key Performance Indicators in customer satisfaction within our guidelines and policies.
Requirements
  • Bachelor's degree or similar level of education in business or life science.
  • Fluent communication in Swedish/Finnish and English.
  • Systems savvy and expert user of MS Office suite.
  • Customer Service experience.


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