Customer Engagement Klient Service Medarbejder

4 days ago


Copenhagen, Copenhagen, Denmark Polestar Full time

Vi søger en Kundeservice Medarbejder, der er dygtig til at rådgive kunder i premium segmentet. Det er vores ansvar at sikre, at kunderne får den hjælp og information, de har brug for.

I rollen arbejder du direkte med vores kunder og vores samarbejdspartnere for at skabe den bedste oplevelse for kunden. Dine opgaver vil være:

  1. Interaktioner med kunder gennem forskellige kanaler, herunder telefon, chat og e-mail.
  2. Sikring af support og assistance ved koordinering af vejledninger og instruktioner.
  3. Repræsentation af Polestar på planlagte kunde-events.
  4. Håndtering af kundeaktiviteter rettidigt og i overensstemmelse med globale KPI'er.

Du skal have stærk kundetilgang, problemløsningsevner og være samarbejdsvillig. Du er passioneret omkring kundetilfredshed og har evnen til at sætte dig i kundens sted. Vores kontor er placeret i Søborg (København).

Vores virksomhed er fokuseret på at levere exceptionelle salgs- og serviceoplevelser for vores danske kunder. Vi søger dig, der har mere end seks måneders erfaring i en rolle med fokus på kundeservice.



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