Customer Service Strategist

4 days ago


Copenhagen, Copenhagen, Denmark Norlys Full time

Er du en dygtig og analytisk ledende kandidat, der søger at forbedre den samlede brugeroplevelse hos Norlys? Så har vi et spændende jobtilbud til dig

Om rollen som Customer Engagement Manager

Du skal være ansvarlig for at kortlægge, optimere og overvåge brugerens rejse gennem interaktioner med vores forretning. Det betyder at udarbejde detaljerede flows af brugerens rejse, varetage processen for udsendelse af NPS rapporter og analysere og rapportere NPS-resultater og brugerfeedback til organisationen.

  1. Omsætte kvalitative og kvantitative data til indsigter og initiativer for forbedret brugeroplevelse.
  2. Sikre et stærkt og realistisk CX roadmap i tæt samarbejde med forretningen.

Krav og faglige kompetencer:

Vi søger en kandidat med erfaring fra customer service eller lignende områder. Du skal have en god forståelse af kundeserviceprincipper og evnen til at sætte brugerens behov i centrum. Derudover skal du være vant til at træffe beslutninger baseret på data og have en analytisk tilgang til problemløsning.



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