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Enterprise Support Manager, Cloud Solutions Leader

2 months ago

Copenhagen, Copenhagen, Denmark myGwork - LGBTQ+ Business Community Full time
About the Role

We are seeking an experienced Enterprise Support Manager to join our team at myGwork - LGBTQ+ Business Community. As a key member of our organization, you will be responsible for leading a team of Technical Account Managers and providing exceptional support to our enterprise customers.

Key Responsibilities
  • Lead a team of Technical Account Managers to provide top-notch support to our enterprise customers
  • Develop and execute strategies to improve customer satisfaction and retention
  • Collaborate with cross-functional teams to identify and resolve customer issues
  • Provide technical guidance and support to customers on cloud-based solutions
  • Work closely with sales leadership to ensure successful launch and operations of cloud services
  • Act as a voice of the customer within our organization to drive prioritization of business needs
Requirements
  • 4+ years of experience in leading technical teams
  • 6+ years of experience in direct customer engagement, with a focus on support to senior executives
  • Proven track record of effectively leading technical teams
  • Fluent in English language
  • Estimated 25% travel requirement
Preferred Qualifications
  • Experience scaling an organization through rapid growth or expansion
  • Previous experience in technical account management, business relationship management, or consulting
  • Experience in Financial Services Industry is a plus
  • Previous experience managing a budget or P&L
  • An adaptable communication style that can fit diverse audiences
  • Proficient in communicating complex ideas
  • Excellent analytical skills with a track record of achieving balance in innovative thinking with a strong customer and quality focus
  • A degree in an STEM field is a plus; an MBA is a big plus
  • Experience with cloud service offerings
About myGwork - LGBTQ+ Business Community

myGwork - LGBTQ+ Business Community is an inclusive employer and a member of the largest global platform for the LGBTQ+ business community. We are committed to creating a workplace where everyone can thrive and be their authentic selves.