Client Experience Director

1 week ago


Copenhagen, Copenhagen, Denmark PARETO SECURITIES AS Full time
About the Role

We are seeking a proactive and structured professional to deliver exceptional client experiences across our public sector clients.

  1. SKI Coordination: Ensure the effective management and execution of SKI agreements across public sector clients, acting as the primary contact for internal and external stakeholders.
  2. Contract Management: Handle contract creation, execution, and compliance.
  3. Client & Consultant Engagement: Arrange meetings, facilitate consultant interviews, and follow up to secure agreements.
  4. Operational Excellence: Ensure smooth administrative processes, including system registrations, contracts, invoices, and compliance with framework agreements.
  5. Cross-functional Coordination: Collaborate with internal teams, including Contracts, Finance, and Sourcing, to optimize workflows.

Key responsibilities include:

  • Maintaining relationships with multiple stakeholders using our SKI agreements.
  • Ensuring seamless coordination of agreements and contracts.
  • Taking on increased client interaction responsibilities, acting as an extension of the Director to maintain strong customer relationships.

Our ideal candidate will possess:

  • Strong communication and interpersonal skills.
  • Ability to work effectively in a fast-paced environment.
  • Proven track record of delivering excellent client experiences.


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