Client Experience Director
1 week ago
We are seeking a proactive and structured professional to deliver exceptional client experiences across our public sector clients.
- SKI Coordination: Ensure the effective management and execution of SKI agreements across public sector clients, acting as the primary contact for internal and external stakeholders.
- Contract Management: Handle contract creation, execution, and compliance.
- Client & Consultant Engagement: Arrange meetings, facilitate consultant interviews, and follow up to secure agreements.
- Operational Excellence: Ensure smooth administrative processes, including system registrations, contracts, invoices, and compliance with framework agreements.
- Cross-functional Coordination: Collaborate with internal teams, including Contracts, Finance, and Sourcing, to optimize workflows.
Key responsibilities include:
- Maintaining relationships with multiple stakeholders using our SKI agreements.
- Ensuring seamless coordination of agreements and contracts.
- Taking on increased client interaction responsibilities, acting as an extension of the Director to maintain strong customer relationships.
Our ideal candidate will possess:
- Strong communication and interpersonal skills.
- Ability to work effectively in a fast-paced environment.
- Proven track record of delivering excellent client experiences.
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