Customer Success Strategist
1 month ago
Customer Success Manager Job Summary
We are seeking a highly motivated Customer Success Manager to join our team at GTT Communications, Inc. The ideal candidate will have a passion for building strong relationships with our customers and driving business growth through exceptional customer service.
About the Role
As a Customer Success Manager, you will be responsible for ensuring our customers achieve their desired outcomes from our solutions. This will involve working closely with cross-functional teams to understand customer needs and develop tailored solutions to meet those needs. You will also be responsible for identifying and pursuing new business opportunities with our existing customers.
Key Responsibilities
• Develop and execute customer success plans to drive business growth and customer satisfaction.
• Build and maintain strong relationships with our customers to ensure they receive exceptional service and support.
• Work closely with cross-functional teams to understand customer needs and develop tailored solutions to meet those needs.
• Identify and pursue new business opportunities with our existing customers.
• Collaborate with sales and marketing teams to develop targeted campaigns to drive new business growth.
• Analyze customer data to identify trends and insights that can inform customer success strategies.
• Develop and maintain reports and dashboards to track customer success metrics.
• Provide regular updates and insights to the customer success leadership team.
• Stay up-to-date on industry trends and developments to ensure GTT remains competitive and innovative in the market.
Requirements
• 5+ years of experience in customer success or a related field.
• Proven track record of driving business growth and customer satisfaction.
• Strong relationship-building and communication skills.
• Ability to analyze complex data and identify trends and insights.
• Strong analytical and problem-solving skills.
• Experience working with CRM software and other customer success tools.
• Bachelor's degree in a related field.
What We Offer
• Competitive salary and bonus structure.
• Comprehensive benefits package, including medical, dental, and vision insurance.
• 401(k) matching program.
• Professional development opportunities.
• Collaborative and dynamic work environment.
How to Apply
If you are a motivated and results-driven professional looking to join a dynamic and growing company, please submit your resume and a cover letter explaining why you are the ideal candidate for this role.
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