IT Support Specialist
1 month ago
Brilliant Computers seeks a skilled IT Support Specialist to join our team in Odense, Denmark. The ideal candidate will have expertise in desktop and network support, troubleshooting hardware and software issues, and providing exceptional customer service.
About the RoleThis is a full-time position that requires strong analytical and problem-solving skills, as well as excellent communication and interpersonal skills. The successful candidate will work collaboratively with our team to deliver high-quality support services to our clients.
Salary: Estimated salary for this role is DKK 550,000 - 650,000 per annum, depending on experience.
Responsibilities- Install and configure computer hardware and software systems
- Troubleshoot and resolve technical issues related to desktops, printers, laptops, and other peripherals
- Provide on-site and remote support to clients using various tools and technologies
- Maintain accurate records of technical issues and resolutions
Requirements
- 2+ years of experience in desktop and network support
- Strong knowledge of computer hardware and software systems, including Windows and Mac OS
- Excellent communication and interpersonal skills
- Able to lift/move computer equipment weighing up to 50Lbs
- Familiarity with TCP/IP networking, DNS, DHCP, VPN, and RDP
- Competitive salary and benefits package
- Opportunities for career growth and professional development
- A dynamic and supportive work environment
We Offer
- Console cable for CISCO and Silver Peak
- Full Internet-ready mobile
- Noise Cancellation headsets
- Team Viewer, MS-Teams, Putty, Remote connection software, Admin Access of the Laptop, RJ45 port on Laptop
- Experience of ticketing tools (ServiceNow / Remedy etc.) additional advantage
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