Operational Improvement Specialist

5 days ago


Copenhagen, Copenhagen, Denmark Nordic RCC Full time
About the Role
We are looking for a Continuous Improvement Manager to establish and drive a user-centric approach to enhancing our services. This approach will cater to all users of Nordic RCC services—internal teams, TSO operators, external stakeholders, and society at large.

What You Will Do
The ideal candidate will develop and implement continuous improvement processes in close collaboration with the Head of Service Development and relevant stakeholders. They will monitor and adjust feedback mechanisms to ensure their effectiveness. Additionally, they will partner with the Training Manager to build strong relationships with TSO and RCC operators, encouraging active participation.

Working Conditions
The position involves some travels in Europe to meet stakeholders and colleagues from other RCCs and Nordic TSOs. However, the majority of the work will be done in our newly furnished office premises in Copenhagen Towers, Ørestad.

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