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Customer Success Expert

2 months ago

Copenhagen, Copenhagen, Denmark PRAGMATIKE Full time

Customer Support Role for Web3 Solutions

We are seeking a skilled Customer Success Expert to join our team at PRAGMATIKE. In this role, you will be responsible for delivering exceptional customer experiences across various digital channels, ensuring our clients' satisfaction and loyalty.

Key Responsibilities:

  • Direct Customer Engagement: Engage with customers through multiple channels, providing empathetic and effective responses to inquiries, feedback, and reviews.
  • Voice of the Customer: Champion the customer's voice by gathering and communicating feedback to inform product development and improvement.
  • Automation and Efficiency: Implement AI-driven tools and technologies to streamline support tasks, aiming for faster and more effective resolutions.
  • Multi-Channel Support Management: Oversee a cohesive customer support strategy across various platforms to ensure a seamless customer experience.
  • Knowledge Base and FAQ Enrichment: Regularly update our knowledge base to ensure accurate and comprehensive self-help tools.
  • Cross-Functional Collaboration: Inform and influence product development, feature prioritization, and issue resolution to ensure a customer-centric approach.

Requirements:

  • Exceptional Direct Communication Skills: Proven ability to engage with customers across multiple channels, providing empathetic and effective responses.
  • Advanced Technical Proficiency and Tool Use: Experience with customer support platforms, feedback management, and agile collaboration tools.
  • Qualifications:
    • A relevant diploma or associate degree in Business Administration, Communication, or a related field.
    • A minimum of 5 years of experience in customer support, with a focus on digital or tech products.
    • Demonstrated proficiency in using customer support technologies, including CRM platforms and feedback management.
    • Solid understanding of agile methodologies and experience with collaboration tools.
    • Fluency in English is a must (written and spoken).
    • Web3 / Blockchain experience is a plus.

About PRAGMATIKE

PRAGMATIKE is a leading provider of Web3 solutions, committed to delivering exceptional customer experiences through innovative technologies and customer-centric approaches.