Customer Success Relationship Manager

6 days ago

Copenhagen, Copenhagen, Denmark GTT Communications, Inc. Full time
Unlock New Opportunities with GTT Communications, Inc.

About the Role:

We are seeking a highly skilled Customer Success Relationship Manager to join our team at GTT Communications, Inc. As a key member of our customer-facing team, you will be responsible for building and maintaining strong relationships with our most valued clients, driving business growth, and ensuring exceptional customer satisfaction.

Your Key Responsibilities:

  • Proactively engage with customers to understand their needs and preferences, identifying opportunities for upselling and cross-selling GTT's products and services.
  • Develop and implement tailored account plans to drive revenue growth, retention, and customer satisfaction.
  • Serve as a single point of contact for customers, providing timely and effective resolution of issues and concerns.
  • Collaborate with internal stakeholders, including sales, marketing, and product teams, to ensure seamless communication and delivery of customer solutions.
  • Maintain accurate records of customer interactions, updates, and progress towards goals.
  • Continuously evaluate and improve processes and procedures to enhance customer experience and operational efficiency.
  • Prioritize and manage multiple priorities, adjusting to changing circumstances and deadlines while meeting established targets.
  • Stay up-to-date on industry trends, competitor activity, and emerging technologies to provide strategic insights and recommendations.
  • Perform other related duties as assigned by management.

The Ideal Candidate:

To succeed in this role, you should possess:

  • A bachelor's degree in Business Administration, Marketing, or a related field.
  • At least 3 years of experience in customer-facing roles, preferably in a sales or account management capacity.
  • Exceptional communication, interpersonal, and problem-solving skills.
  • Proven track record of driving business growth, retention, and customer satisfaction.
  • Ability to work effectively in a fast-paced environment with minimal supervision.
  • Strong analytical and technical skills, with proficiency in Microsoft Office applications.
  • Excellent written and verbal communication skills in English (additional languages an asset).

What We Offer:

GTT Communications, Inc. offers a competitive salary of $85,000 - $110,000 per year, depending on experience, plus comprehensive benefits, including medical, dental, vision, and 401(k) matching. This is a full-time position based in our office, with occasional travel required.

How to Apply:

If you are a motivated and results-driven professional looking to take your career to the next level, please submit your application, including your resume and a cover letter outlining your qualifications and experience.

  • Customer Success Manager

    2 months ago

    Copenhagen, Copenhagen, Denmark GTT Communications, Inc. Full time

    Job Title: Customer Success ManagerGTT Communications, Inc. is seeking a highly motivated and experienced Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for building and maintaining strong relationships with our most valued customers, ensuring they receive the value they expect from our services.Key...

  • Customer Success Manager

    2 months ago

    Copenhagen, Copenhagen, Denmark GAN Integrity Solutions Full time

    About the Role:We are seeking a highly skilled Customer Success Manager to join our team at GAN Integrity Solutions. As a key member of our customer success team, you will be responsible for driving revenue growth and customer retention through strategic account management and relationship building.Key Responsibilities:Develop and execute account plans to...

  • Customer Relationship Strategist

    3 weeks ago

    Copenhagen, Copenhagen, Denmark Factbird Full time

    At Factbird, we are seeking a seasoned Customer Relationship Strategist to drive the success of our key strategic customers in the Scandinavian region. This is an exceptional opportunity for an experienced professional to join our Account Management team and make a significant impact on our clients' growth and success.About the Role:We are looking for a...

  • Customer Success Manager

    1 month ago

    Copenhagen, Copenhagen, Denmark Ogury Ltd Full time

    Ogury Ltd is a global innovator in adtech solutions, delivering personalized advertising experiences to brands, agencies, and publishers worldwide.Our unique approach focuses on targeting personas, not people, to create relevant audiences at scale on high-quality publisher inventory.With a rich data foundation, including self-declared customer surveys and...

  • Customer Success Manager

    2 months ago

    Copenhagen, Copenhagen, Denmark Ogury Full time

    About the Role:Ogury is a global adtech company that delivers Personified Advertising solutions grounded in privacy to brands, agencies, and publishers. As a Customer Success Manager, you will play a pivotal role in ensuring the success and growth of our clients' campaigns. You will partner closely with the Nordics Sales Team to deliver insights-driven...

  • Customer Success Manager

    4 weeks ago

    Copenhagen, Copenhagen, Denmark SAP Full time

    About the RoleWe Help the World Run BetterSAP is a global leader in enterprise software, and our Customer Success team plays a crucial role in helping our customers achieve their business goals. As a Customer Success Manager, you will be responsible for guiding customers through their business journey with our solutions, increasing customer satisfaction,...

  • Customer Success Manager

    2 months ago

    Copenhagen, Copenhagen, Denmark Ogury Ltd Full time

    About Ogury LtdOgury Ltd is a pioneering adtech company that revolutionizes the advertising landscape with its Personified Advertising solutions. By focusing on targeting personas, not people, we deliver relevant audiences at scale and on quality publisher inventory.Our exclusive data, meticulously collected and crafted from millions of self-declared...

  • Customer Success Manager

    2 months ago

    Copenhagen, Copenhagen, Denmark Software Improvement Group Full time

    Job DescriptionSoftware Improvement Group is seeking a highly skilled Customer Success Manager to join our team. As a key member of our Market Team, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic account management.Key Responsibilities:Manage customer relationships and develop strategic...

  • Customer Success Manager

    2 months ago

    Copenhagen, Copenhagen, Denmark GTT Communications, Inc. Full time

    Job Title: Customer Success ManagerGTT Communications, Inc. is seeking a highly skilled Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for building and maintaining strong relationships with our most valued customers, ensuring they receive the value they expect from our services.Key Responsibilities:Develop...

  • Customer Success Manager

    1 month ago

    Copenhagen, Copenhagen, Denmark GTT Communications, Inc. Full time

    About the Role:We are seeking a highly skilled Customer Success Manager to join our team at GTT Communications, Inc. The ideal candidate will be responsible for building and maintaining strong relationships with our most valued customers, ensuring they achieve their business objectives and receive the highest level of service from GTT.Key...

  • Customer Success Professional

    1 month ago

    Copenhagen, Copenhagen, Denmark Dixa Full time

    Job Description:About the Role:As a Customer Success Manager at Dixa, you will play a pivotal role in ensuring the satisfaction, retention, and overall success of our customers. You will be the primary point of contact for our clients, advocating for their needs within the organization and fostering long-term relationships.Key Responsibilities:Build Strong...

  • Customer Success Strategist

    4 weeks ago

    Copenhagen, Copenhagen, Denmark GTT Communications, Inc. Full time

    Customer Success Manager Job Summary We are seeking a highly motivated Customer Success Manager to join our team at GTT Communications, Inc. The ideal candidate will have a passion for building strong relationships with our customers and driving business growth through exceptional customer service. About the Role As a Customer Success Manager, you...

  • Senior Customer Success Manager

    2 months ago

    Copenhagen, Copenhagen, Denmark Templafy ApS Full time

    About TemplafyTemplafy is a cutting-edge document generation platform that revolutionizes the way organizations create and manage documents. Our innovative solution automates document creation, eliminating manual work and enabling companies to drive efficiency, governance, and business results. With millions of users and over 800 enterprise customers,...

  • Customer Success Professional

    1 month ago

    Copenhagen, Copenhagen, Denmark Trustpilot AS Full time

    Key ResponsibilitiesAs a Customer Success Manager at Trustpilot A/S, you will be responsible for the retention of our Medium and Strategic accounts for the Danish markets. This role involves developing long-term relationships and success plans for customers, ensuring that the maximum value is gained from Trustpilot products in order to drive retention and...

  • Customer Success Manager

    6 days ago

    Copenhagen, Copenhagen, Denmark SAP Danmark Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Success Manager to join our team at SAP Danmark. This is a fantastic opportunity for someone who wants to make a real impact in a dynamic and fast-paced environment.Job DescriptionIn this role, you will be responsible for delivering exceptional customer experiences, driving business growth,...

  • Customer Success Manager

    1 month ago

    Copenhagen, Copenhagen, Denmark SAP Danmark Full time

    Transforming Business Outcomes with SAPSAP Danmark is seeking a skilled Customer Success Manager to join our team. As a key member of our organization, you will play a vital role in driving business growth and success for our customers. Your expertise in business transformation, global customer success, and digital transformation will be essential in...

  • Senior Customer Success Professional

    1 month ago

    Copenhagen, Copenhagen, Denmark Templafy Full time

    About the Role:Cultivate long-term customer relationships and drive business growth as a Senior Customer Success Manager at Templafy. With a focus on delivering positive business outcomes, you will work closely with customers to understand their needs and proactively develop strategies to address their challenges.Responsibilities:Develop and execute account...

  • Customer Success Strategist

    3 weeks ago

    Copenhagen, Copenhagen, Denmark GTT Communications, Inc. Full time

    About the RoleWe are seeking a highly skilled Customer Success Strategist to join our team at GTT Communications, Inc. This is an exciting opportunity to work with our most valued and strategic customers, ensuring they achieve business value throughout their entire lifecycle.Key Responsibilities:Build Lasting Relationships: Develop deep understanding of...

  • Customer Success Manager

    2 months ago

    Copenhagen, Copenhagen, Denmark Iron Mountain Full time

    Job DescriptionIron Mountain is a global leader in storage and information management services. We are seeking a highly skilled Customer Success Manager to join our team.The successful candidate will be responsible for acting as the global point of contact for customers, partnering on account plans and sales plans, and leading global contract renewals and...

  • Senior Strategic Customer Success Manager

    2 months ago

    Copenhagen, Copenhagen, Denmark Monta ApS Full time

    Accelerate Your Career with MontaWe are seeking a highly motivated and experienced Senior Strategic Customer Success Manager to join our dynamic and growing team at Monta. As a key member of our Customer Success team, you will be responsible for managing our industry-leading Strategic Partners with a focus across the DACH region.About the RoleYou will be...