Support Specialist: Multilingual Expert
1 month ago
We are seeking a highly skilled and multilingual Support Specialist to join our team at the GN Group. As a Support Specialist, you will be responsible for providing exceptional customer service and technical support to our customers worldwide.
Key Responsibilities:- Provide friendly and solution-oriented communication to end customers
- Record, analyze, and solve technical problems by phone, email, and possibly chat
- Log customer inquiries and solution steps, escalating as needed
- Contribute to our customer satisfaction through teamwork in all support communications
- Establish durable rapport with patrons and increase familiarity with the Jabra identity
- Contribute to continuous process optimization
- Make independent, customer-focused decisions over time while on a call for an efficient customer experience
- Test and evaluate new products prior to release
- Experience in dealing with customers
- Fluency in Italian, French, English - Written and Verbal
- Language skills in Swedish as well would be considered a benefit
- Proven customer service experience, ideally in the telecom, high-tech or consumer electronics industries
- Experience in supporting customers within a high contact support center
- Knowledge around cell phones, apps, and Bluetooth technology, or a willingness to learn
- Experience in and are effective in conflict resolution and relationship management
- Proven communication skills - You know how to convey message effectively and efficiently
- You have a desire to continually learn, adapt and work in a fun, fast-paced environment
- A dynamic and international work environment
- The opportunity to work with a global company with a strong commitment to innovation and customer satisfaction
- A competitive salary and benefits package
- The chance to work with a team of experienced professionals who are passionate about delivering exceptional customer service
If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your CV and a brief cover letter outlining your motivation for applying for this role.
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