High-Performing Support and Solutions Expert
7 days ago
About the Role
GN Store Nord A/S is seeking an exceptional Support Specialist to join our Jabra Team in Bangalore, India. As part of the Product Support Team, you will ensure customer-focused delivery of product and technical support for products via phone, email, and click-to-chat.
Your Key Responsibilities
- Provide Tier 1 technical support and solutions to customers via phone calls, emails, and possibly live chat.
- Educate customers on website tools and resources.
- Document all customer contact information, customer requests, and support issues in the ticketing system.
- Demonstrate empathy, patience, and responsible judgment with every customer to ensure the best and most appropriate outcome based on each situation.
- Work as a team to deliver exceptional Customer Experiences in each support interaction.
- Develop strong relationships with customers and create Jabra brand awareness.
- Determine the effectiveness of an approach and make appropriate adjustments to achieve maximum results.
- Make independent, customer-focused decisions over time while on a call for an efficient Customer Experience.
- Test and evaluate new products and software prior to release.
- Be open to changes and new approaches required by the company.
Requirements
- Bachelor's in Information Technology or relevant diploma.
- 4+ years' experience as a Customer Support Specialist or similar role, ideally in the telecom, high-tech, or consumer electronics industries.
- Experience supporting B2C customers within a high-contact support center.
- Experience with different brand cellphones, apps, and Bluetooth technology.
- Experienced and effective in conflict resolution and relationship management.
- Proficiency with Microsoft Office applications.
- Experience with CRM systems.
- Excellent communication skills – both verbal and written in English and Hindi.
What We Offer
- A competitive salary range of ₹800,000 - ₹1,200,000 per annum.
- A dynamic and fast-paced work environment.
- Opportunities for growth and professional development.
- A collaborative and supportive team culture.
- Access to cutting-edge technology and equipment.
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