High-Performing Support and Solutions Expert

7 days ago


Ballerup, Ballerup Kommune, Denmark GN Store Nord AS Full time

About the Role

GN Store Nord A/S is seeking an exceptional Support Specialist to join our Jabra Team in Bangalore, India. As part of the Product Support Team, you will ensure customer-focused delivery of product and technical support for products via phone, email, and click-to-chat.

Your Key Responsibilities

  1. Provide Tier 1 technical support and solutions to customers via phone calls, emails, and possibly live chat.
  2. Educate customers on website tools and resources.
  3. Document all customer contact information, customer requests, and support issues in the ticketing system.
  4. Demonstrate empathy, patience, and responsible judgment with every customer to ensure the best and most appropriate outcome based on each situation.
  5. Work as a team to deliver exceptional Customer Experiences in each support interaction.
  6. Develop strong relationships with customers and create Jabra brand awareness.
  7. Determine the effectiveness of an approach and make appropriate adjustments to achieve maximum results.
  8. Make independent, customer-focused decisions over time while on a call for an efficient Customer Experience.
  9. Test and evaluate new products and software prior to release.
  10. Be open to changes and new approaches required by the company.

Requirements

  1. Bachelor's in Information Technology or relevant diploma.
  2. 4+ years' experience as a Customer Support Specialist or similar role, ideally in the telecom, high-tech, or consumer electronics industries.
  3. Experience supporting B2C customers within a high-contact support center.
  4. Experience with different brand cellphones, apps, and Bluetooth technology.
  5. Experienced and effective in conflict resolution and relationship management.
  6. Proficiency with Microsoft Office applications.
  7. Experience with CRM systems.
  8. Excellent communication skills – both verbal and written in English and Hindi.

What We Offer

  • A competitive salary range of ₹800,000 - ₹1,200,000 per annum.
  • A dynamic and fast-paced work environment.
  • Opportunities for growth and professional development.
  • A collaborative and supportive team culture.
  • Access to cutting-edge technology and equipment.


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