Customer Success Manager
4 weeks ago
Ogury Ltd is a pioneering adtech company that revolutionizes the advertising landscape with its Personified Advertising solutions. By focusing on targeting personas, not people, we deliver relevant audiences at scale and on quality publisher inventory.
Our exclusive data, meticulously collected and crafted from millions of self-declared customer surveys, enriched with billions of impactful data points, and refined by AI, provides audience insights and performance not available through any other AdTech platform.
The OpportunityWe are seeking a highly skilled Customer Success Manager to play a pivotal role in ensuring the success and growth of our clients' campaigns. As a key member of our Nordics Sales Team, you will deliver insights-driven proposals, oversee campaign performance, and maintain long-term client relationships.
Key Responsibilities- Partner with Sales to determine client campaign objectives and craft insights-driven RFP responses, including pricing, targeting tactics, and creatives.
- Deliver pre- and post-sales reporting and recommendations to help clients understand their campaign performance and secure success.
- Advocate for clients and liaise with AdOps, Insights, Design, and other internal departments to ensure campaign success during every stage of the sales cycle.
- Identify upselling opportunities and work directly with Sales teams to drive incremental revenue.
- Build and maintain strong, long-lasting relationships with our direct and agency clients in the Nordic region to increase account retention.
- Provide exceptional customer service by delivering timely deliverables and managing client expectations.
- Participate in workshops and Quarterly Business Reviews with key clients.
- Present final reporting presentations, insights, and recommendations, including campaign performance metrics, advanced Ogury Insights, and 3rd party study results.
- Experience in Account Management, Media Planning, Digital Media, and/or Client Services.
- Proven understanding of digital media, managed and programmatic campaigns.
- Excellent communication and presentation skills.
- Ability to prioritize multiple responsibilities and work in a fast-paced, dynamic environment.
- Detail-oriented with a strong technical aptitude.
- An enthusiastic, positive attitude, a collaborative spirit, and the ability to build strong working relationships with others.
- Preferred but not required: Experience with 3rd party reporting, ad serving, and reporting systems, including Double Verify, IAS, DCM.
- Preferred but not required: Knowledge of various DSP platforms, buying models, and various channel buying (video, mobile, creative).
We are an equal opportunities employer and welcome applications from all qualified candidates without regard to race, creed, color, religion, national origin, sex, age, disability, sexual orientation, gender identity, gender expression, genetic predisposition, veteran, marital, or any other status protected by law.
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