Customer Success Manager

4 weeks ago

Copenhagen, Copenhagen, Denmark The HubDanske Bank Full time
Om rollen:

Som Customer Success Manager kommer du til at spille en afgørende rolle i vores kommercielle skalering. Vi søger en person, der er:

  • Stærk analytisk og glad for at skrive guides og sætte ting i proces.
  • Utroligt gå-på-mod i at tage vores kundeoplevelse til et helt nyt niveau. Du er klar på at skabe fundamentet for vores customer success afdeling.
  • Løsningsorienteret og ser problemer som en udfordring, der skal overkommes.
  • I stand til at arbejde tæt sammen med partnere for at oplære dem i, hvordan de bedst kan hjælpe vores kunder.
  • Selvstændig og målrettet i din tilgang.
  • Metodisk i din tilgang til at få kunderne helt i mål med onboarding.
  • Stærke kommunikationsfærdigheder, både skriftligt og mundtligt.
  • Det er et plus, hvis du har et skarpt øje til ESG og dyb forståelse for de udfordringer, virksomheder har på deres bæredygtighedsrejse.
Dine opgaver:
  • Onboarde vores kunder på vores produkt i samspil med vores partnere.
  • Opbygge et videnscenter for onboarding og customer success.
  • Sætte vores løbende kundekontakt og produkt nyheder i proces.
  • Etablere og vedligeholde et effektivt feedback-loop mellem kunder og produktteamet for at sikre, at kundernes behov og udfordringer hurtigt bliver adresseret i produktudviklingen.
  • Med tiden, være med til at opbygge vores customer success område.
Kvalifikationer:
  • 3+ års erfaring med onboarding af kunder på tekniske SaaS løsninger.
  • Stærk erfaring med at hjælpe kunder i gang, få feedback og løbende opfølgning.
  • Erfaring med CRM-værktøjer, især HubSpot.
  • Fremragende kundeservicefærdigheder.
  • 100% fleksibilitet med arbejdstiden og hjemmearbejde.
  • Flydende i både dansk og engelsk, skriftligt og mundtligt.
Hvad vi tilbyder:
  • En unik mulighed for at være med til at skalere en voksende startup med internationale ambitioner.
  • Mulighed for personlig og faglig udvikling.
  • En fleksibel arbejdsmodel (resultatorienteret).
  • Arbejde med banebrydende teknologi og gøre en reel forskel for vores kunder.

Det her er din chance for at være med til at skabe en vækstraket

Er du interesseret? Send din ansøgning og CV i dag.

Vi glæder os til at høre fra dig

Start dato: Snarest muligt

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