Technical Support Professional

17 hours ago


Glostrup, Glostrup Kommune, Denmark GORENJE GROUP NORDIC AS Full time

About Us

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Gorenje Group Nordic A/S is a leading producer of household appliances and consumer electronics in the Nordics. As part of Hisense Europe, we strive to become the most reliable brand in the world with a century-old heritage.

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Our Brands

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We serve four brands: Gorenje, Hisense, UPO, and ASKO. Our HQ in the Nordics is located at Glostrup, providing easy access to public transportation.

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About the Role

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We are seeking a Technical Supporter to join our Customer Care team in providing top-notch support in Norwegian. The successful candidate will be responsible for receiving and processing customer requests via email, web, and phone, as well as troubleshooting and resolving customer complaints.

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Key Responsibilities

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  • ">
  • Provide technical support in Norwegian to customers and consumers">
  • Master the art of receiving and processing customer requests">
  • Have daily contact with consumers and customers regarding troubleshooting and complaint resolution">
  • Juggle ad-hoc customer care back-office tasks, including quality control and reporting">
  • Handle reporting from service partners and provide expert support to service partners">
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Requirements

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To succeed in this role, you must have fluent written and spoken Norwegian, excellent communication and interpersonal skills, and a talent for resolving customer complaints. Experience in technical support or a related field is a plus. You should also have strong organizational skills and attention to detail.

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What We Offer

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We value teamwork, continuous learning, and work-life balance. Our collaborative spirit and open communication policy make us an attractive employer. You will have opportunities for personal and professional growth, and we encourage you to shine.



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