Customer Support Agent med dansk sprogkompetence
3 weeks ago
Vi søger en erfaren kundesupportmedarbejder med dansk sprog til vores team i Danmark. Som kundesupportmedarbejder vil du være i direkte kontakt med vores kunder og være ansvarlig for at give dem den bedste service og løse deres problemer.
Udgifter og ansvar- Besvare daglige kunde henvendelser via vores forskellige supportkanaler
- Identificere kundens behov og hjælpe kunder med at bruge specifikke funktioner
- Analysering og rapportering af produktfejl til manager
- Yde teknisk hjælp i forbindelse med kundehenvendelser
- Overvågning af kunders anmeldelser og svar på dem på en høflig måde med det formål at give de ønskede oplysninger
Vi søger en person med en positiv attitude, der kan tage ansvar for egne beslutninger og på samme tid have evnerne til at arbejde tæt med dit team og resten af dine kollegaer hos Mofibo/Storytel. Du skal være en smartphonebruger, teknisk kyndig og serviceminded, og du skal have erfaring fra lignende job.
Vi ser gerne, at du:
- Har erfaring fra lignende job
- Er god til at kommunikere på dansk og engelsk, i både skrift og tale
- Er vant til at troubleshoot og løse problemer
- Har tålmodighed til de lidt svære sager og kunder
- Erfaring fra Zendensk og at være en person der nyder en god lydbog eller e-bog, er et plus
Mofibo/Storytel tilbyder et venligt og hurtigt bevægende arbejdsmiljø, hvor nye idéer og kreativitet er velkommen. Vi kan godt lide at gøre ting på nye måder og stille spørgsmålstegn ved gamle metoder. Vores kultur - som er karakteriseret af at være imødekommende og hjælpsom - er meget vigtig for os. Vi tror på at give ansvar og få folk til at vokse sammen med det. Og selvfølgelig - får du også ubegrænset adgang til e- og lydbøger på vores tjeneste.
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