Customer Support Agent med dansk sprogkundskab

3 weeks ago


Copenhagen, Copenhagen, Denmark Storytel Full time

Vi søger en kundesupportmedarbejder til vores team i Danmark, der kan kommunikere på dansk og engelsk. Som kundesupportmedarbejder vil du være i direkte kontakt med vores kunder og være ansvarlig for at hjælpe dem med deres spørgsmål og problemer. Du vil også være ansvarlig for at kommunikere på en engagerende og troværdig måde, der bygger langsigtet tillid blandt vores kunder.

Om jobbet

Som kundesupportmedarbejder vil du have en vigtig rolle i vores virksomhed, da du er i direkte kontakt med vores kunder. Du vil være ansvarlig for at besvare kundehenvendelser, løse problemer og hjælpe kunder med at bruge vores produkter. Du vil også være ansvarlig for at rapportere til vores supportmanager i Danmark.

  • Besvare kundehenvendelser via vores forskellige supportkanaler
  • Hjælpe kunder med at bruge vores produkter
  • Analysere og rapportere produktfejl til manager
  • Yde teknisk hjælp til kunder
  • Overvåge og svar på kunders anmeldelser på en høflig måde

Om dig

Vi søger en kundesupportmedarbejder, der er positiv, kan tage ansvar for egne beslutninger og har evnerne til at arbejde tæt med dit team og resten af dine kollegaer hos Mofibo/Storytel. Du har erfaring fra lignende job, er god til at kommunikere på dansk og engelsk og er vant til at troubleshoot og løse problemer. Du har tålmodighed til de lidt svære sager og kunder og nyder en god lydbog eller e-bog.



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