Driving Business Growth through Strategic Partnerships
11 hours ago
Company Overview: Monta ApS is a leading provider of innovative EV charging solutions, connecting the dots in the entire EV charging industry.
We serve drivers, companies, cities, and the electricity grid with our proactive technology, aiming to make EV charging simple, accessible, and reliable for everyone.
About the Role: We are seeking an experienced Senior Strategic Customer Success Manager to join our dynamic team. As a key member, you will be responsible for managing our strategic partners across the DACH region, focusing on customer success and business growth.
Key Responsibilities:
- Develop and maintain strong relationships with key stakeholders, including executive sponsors, decision-makers, and project managers.
- Act as the operational lead and trusted advisor for all stakeholders in your dedicated book of business.
- Collaborate with account management to handle risk proactively, manage renewals, and grow your book of business.
- E nsure customer retention through strategic touchpoints, effective project management, escalation management, and success planning.
- Create champions internally within the customer's environment via effective customer onboardings and train-the-trainer initiatives.
- Forecast and track key account metrics and analyze trends to identify opportunities and mitigate risks.
- Utilize our CRM to manage and prioritize activities for each account, ensuring that all customer interactions are tracked and records are kept up-to-date.
- Collaborate with internal teams to ensure our strategic partners receive the best possible service and support.
Requirements:
- 5+ years of experience working in a customer-facing role with strategic organizations.
- Fluent in German and English.
- Strong communication and presentation skills, with the ability to articulate complex concepts to both technical and non-technical audiences.
- Strong commercial acumen with a customer-first mentality.
- Strong problem-solving skills and the ability to think creatively to develop solutions to complex challenges.
- Experience navigating large global organizations, dealing with technical and commercial teams.
- Proven track record of project management and stakeholder management skills.
- Proven track record of SaaS experience in customer success management, portfolio management, and renewal management.
What We Offer:
- Take part in our sales team's monthly meetup, where you can share your knowledge and discuss best practices.
- Participate in our three company-wide events held each year, including an inspiring three-day summit.
- Enjoy our flexible work-from-home policy.
- Share Monta's success through our generous warrant program.
- Relax and unwind during your 30 paid vacation days.
- Use your personal learning budget and take time off for your personal/professional development.
- Hop in our shared company car or electric bike.
- Stay fit with your subsidized gym membership.
- Enjoy free snacks and beverages at our offices.
- Prepare for the future with your pension and health insurance accounts.
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