Strategic Account Manager
3 weeks ago
PARETO SECURITIES AS is looking for a new colleague to join our Key Account team in Glostrup as a maternity cover.
In this role, you will play a central part in ensuring the professional and efficient handling of our customers' special requirements, as well as coordinating and optimizing delivery processes across multiple markets.
This is a great opportunity to contribute to strengthening our key customer relationships while ensuring a high level of service in a growing and dynamic company.
Key Responsibilities- Provide excellent support to Key Accounts/Special Handling Customers, acting as their primary point of contact for any inquiries or issues.
- Manage all deliveries to Key Accounts/Special Handling Customers and ensure they are met with high standards of service and smooth order processing and delivery preparation.
- Develop and maintain delivery agreements in cooperation with Outbound Logistics teams.
- Monitor deliveries for special handling customers, maintaining regular follow-up with the warehouse to ensure timely and accurate deliveries.
- Provide weekly reports on key operational KPIs related to deliveries, including updates for customers with waiting stock.
- Participate in sales meetings and plan weekly meetings with the Account/Online Managers to discuss account status, delivery issues, and improvements.
- A minimum of 2-3 years' experience in a customer-focused role such as account coordination, preferably within the fashion or retail business.
- Excellent communication skills in Danish and English.
- Able to manage multiple tasks, prioritize responsibilities, and maintain attention to detail in a dynamic work environment.
- Able to proactively identify issues and find efficient solutions in collaboration with internal teams.
- A strong team player with the ability to work cross-functionally with various departments (Sales, Logistics, Finance).
- Proficiency in Microsoft Office (Excel, Word, Outlook) and experience with CRM systems.
- Experience in Microsoft Business Central is a plus.
We offer an exciting and dynamic everyday experience in an inspiring environment where big ambitions drive us forward.
This is a full-time maternity cover position, and we are looking to fill it in February 2025. The salary for this position is approximately €50,000 - €60,000 per annum, depending on experience.
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