Customer Experience Specialist
3 days ago
Scheduling is not just about filling shifts; it's about finding the sweet spot that enables businesses to grow and teams to enjoy a perfect work-life balance. At Planday, we're on a mission to make shift work more human, changing work-life balance from a luxury to a reality for all shift workers.
About Us:We're an innovative company based in Copenhagen, Denmark, helping create perfect schedules for hundreds of thousands of users worldwide. Our team is dynamic and committed to delivering exceptional customer service.
Your Role:- Customer Communication: Engage with customers via telephone, online chat, and email.
- Platform Assistance: Assist customers with using Planday, offering best practices for scheduling and administration.
- Issue Analysis: Analyze and troubleshoot issues before escalating to our second line of technical support.
- Team Collaboration: Serve as a link between customers and our product/engineering team.
- Finding Solutions: Proactively identify and implement the best solutions for our customers and team.
- Multilingual Skills: Fluent in English and Danish (additional languages are a plus).
- Comfortable: Working with technology and direct customer contact.
- Flexible Availability: Able to work at least 16 hours a week, including day, evening, and weekend shifts.
- Independent & Team Player: Motivated to work both independently and collaboratively to resolve technical issues promptly.
- Customer-Centric: Passionate about helping people and maintaining a positive communication tone.
- Problem Solver: Proactive, creative, and capable of thinking outside the box.
- Eager to Learn: Interested in developing your customer service and technical skills within an innovative, international company.
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