Service Team Manager
11 hours ago
We are looking for a skilled Service Team Manager to join our team at Ooono A/S. As a key member of our Customer Service Supporter team, you will be responsible for leading and managing a team of talented individuals to provide exceptional customer support.
Key Responsibilities:- Quality Management: Conduct QA evaluations, spot checks, and CSAT analysis to ensure high-quality customer support.
- Zendesk Setup and Optimization: Own the setup and maintenance of Zendesk CRM to provide smooth, fast, and fantastic support.
- Training and Onboarding: Oversee new agent onboarding, uptraining, and maintain training materials to ensure every agent feels ready to shine.
- Performance Monitoring: Track agent quality, productivity, and SLA, and conduct weekly 1-on-1 coaching sessions to drive improvement.
- Daily Operations: Coordinate daily workflows, tasks, and resources to ensure alignment and optimization.
- Channel Coverage: Ensure adequate staffing during service hours to meet customer needs.
We imagine that our ideal candidate has experience leading a Customer Service team, is tech-savvy, proactive, structured, and solutions-oriented, and can effectively communicate with diverse team members. German language skills are a plus.
About Working at Ooono A/S:Ooono A/S is a dynamic and ambitious tech scaleup with a relaxed, informal atmosphere and a flat hierarchy. We offer a competitive salary, flexible working hours, and opportunities for professional growth and development. Our monthly social events include activities like go-karting and festival attendance, and we have a fully equipped game room for table tennis and foosball enthusiasts.
We believe in extraordinary targets and continuous learning, which has led us to become one of the fastest-growing tech companies in the industry. If you're looking for a challenging role with opportunities for advancement and personal growth, consider joining our team as a Service Team Manager.
Practical Details:Estimated Salary: €50,000 - €70,000 per year (full-time), depending on qualifications and location.
Working Hours: Full-time (37 hours) or part-time (20+ hours). Start date: January or February.
-
Event Management Expert
2 days ago
Copenhagen, Copenhagen, Denmark Conference Manager Full timeAbout the RoleWe are seeking a highly skilled Event Management Expert to join our team, focusing on the German and Danish markets. As a key member of our commercial team, you will play a crucial role in helping customers succeed with planning their events, conferences, and fairs.Key Responsibilities:Dive headfirst into both the German and Danish market,...
-
Customer Service Team Lead
4 days ago
Copenhagen, Copenhagen, Denmark Copenhagen Coffee Lab Full timeCopenhagen Coffee Lab, a leading hand-craft coffee roastery and wholesaler with over 35 cafes across Denmark, Germany, France, and Portugal, is seeking an experienced Assistant Manager to join our dynamic team.About the RoleThe ideal candidate will possess strong leadership skills, with the ability to motivate and guide a team of baristas in delivering...
-
IT Administrator for Metro Service A/S
3 weeks ago
Copenhagen, Copenhagen, Denmark Metro Service AS Full timeJob Description">We are seeking a highly skilled IT Administrator to join our team at Metro Service A/S. As an IT Administrator, you will play a crucial role in implementing, driving, and administering the Copenhagen Metro IT-infrastructure.About the JobYou will be part of the IT department, working closely with the IT Manager to ensure seamless operation of...
-
IT Infrastructure Specialist for Metro Service A/S
2 months ago
Copenhagen, Copenhagen, Denmark Metro Service AS Full timeAbout the JobWe are seeking an IT Infrastructure Specialist to join our team at Metro Service A/S. As a key member of our IT department, you will play a vital role in implementing and driving the Copenhagen Metro's IT infrastructure.This is a challenging and exciting opportunity for a skilled IT professional with experience in administering Microsoft-based...
-
Customer Service Representative for Art Supplies
3 weeks ago
Copenhagen, Copenhagen, Denmark 317 Elite Sales Team Full timeJob DescriptionWe are seeking a part-time Customer Service Representative to join our team at 317 Elite Sales Team in Copenhagen. This role will involve providing exceptional customer service, managing daily tasks, and assisting with content creation for our websites and newsletters.Key ResponsibilitiesOffer high-quality service to customers in-store and...
-
Customer Service Team Member
6 days ago
Copenhagen, Copenhagen, Denmark JACOBS DOUWE EGBERTS Full timeDeliver exceptional customer experiences as a key member of our team.Company OverviewJACOBS DOUWE EGBERTS is a leading global coffee and tea company, inspired by the belief that amazing things can happen over a cup of coffee or tea. With a portfolio of over 50 brands, we aim to unleash the possibilities of coffee and tea to create a better future.We are...
-
Technical Services Team Lead
3 weeks ago
Copenhagen, Copenhagen, Denmark Mastercard Payment Services Denmark AS Full timeAbout the RoleMastercard Payment Services Denmark A/S is seeking a seasoned Technical Services Team Lead to lead our day-to-day customer support operations in Copenhagen. As a key member of our Global Customer Care team, you will be responsible for managing customer relationships, driving team performance, and ensuring timely response and resolution of...
-
Event Operations Specialist
2 weeks ago
Copenhagen, Copenhagen, Denmark Conference Manager Full timeAbout Conference ManagerWe are a vibrant Danish SaaS startup revolutionizing the way events are managed.We're market-leading in Denmark and now expanding into Germany, where we need an expert to help our clients succeed with planning their events, conferences, and fairs in the most professional and service-minded way possible.You will be one of our heroes...
-
Cybersecurity Service Manager
2 days ago
Copenhagen, Copenhagen, Denmark TRUESEC AB Full timeAbout TRUESEC ABWe are a leading cybersecurity company driven by one single purpose: Creating safety and sustainability in a digital world.Our team consists of dedicated specialists covering the entire spectrum of cybersecurity – with capabilities in Predict, Prevent, Protect, Respond, and Recover.Today, we employ around 300 employees – and as cybercrime...
-
Ecommerce Team Manager
7 days ago
Copenhagen, Copenhagen, Denmark MakesYouLocal Full timeJob OverviewMakesYouLocal is a global e-commerce company seeking an experienced Ecommerce Team Manager to join our team in Copenhagen, Denmark.This full-time position offers a competitive salary of approximately DKK 70,000 - 90,000 per month, depending on experience. Our benefits package includes a profit share program, flexible working hours, and...
-
Medical Services Manager
11 hours ago
Copenhagen, Copenhagen, Denmark SRG Full timeJob OverviewWe are seeking a highly skilled Medical Services Manager to lead our team and oversee various services and teams in the organization. As a Clinic Director, you will be responsible for ensuring exceptional patient-centric experiences.Key ResponsibilitiesAct as the face of the clinic, promoting effective services, staff, and patient...
-
Senior Health Services Manager
2 months ago
Copenhagen, Copenhagen, Denmark WHO - World Health Organization Full timeThe World Health Organization (WHO) is seeking a highly skilled Senior Health Services Manager to join its team in the European Region. This exciting opportunity is part of the Division of Country Health Policies and Systems, which assists countries in designing and implementing health policies and systems to strengthen universal health coverage.Job...
-
Service Desk Manager Lead
2 months ago
Copenhagen, Copenhagen, Denmark Globalconnect Full timeWe're seeking a strong, people-focused leader to shape our Service Desk strategy and team towards excellence.About the Role:As Service Desk Manager Lead, you'll take on daily operational leadership of a talented team, guiding their efforts in real-time to meet and exceed service standards. You'll focus on coaching, motivating, and developing team members,...
-
IT Service Desk Operations Manager
3 weeks ago
Copenhagen, Copenhagen, Denmark TP Aerospace Full timeTP Aerospace is a dynamic and growing company operating in the aviation industry.We are seeking an IT Service Desk Manager to join our team, playing a critical role in supporting the organization and setting standards across borders and cultures.The key responsibilities of this position include:Managing and overseeing IT service desk operations, ensuring...
-
Service Delivery Management Teamleder
2 months ago
Copenhagen, Copenhagen, Denmark Conscia AS Full timeEr du vores nye teamleder for Service Delivery Management?Vores Service Delivery Management team søger en erfaren og ambitiøs teamleder til at lede og udvikle et team af 6 dygtige Service Delivery Managers, fordelt på vores kontorer i Aarhus og Brøndby. Du skal have erfaring med at vejlede, lede og udvikle et team, samt have en god kommunikations- og...
-
IT Service Management Expert
1 month ago
Copenhagen, Copenhagen, Denmark NKT AS Full timeAbout the Role:">We are seeking a skilled ITSM Developer to join our team at NKT A/S. As an ITSM Developer, you will play a critical role in designing, developing, testing, and maintaining features and modules for ServiceDesk Plus using Java, JavaScript, HTML, CSS, and other web technologies.">Your Key Responsibilities:">">Own and be accountable for the...
-
Customer Support Team Manager
7 days ago
Copenhagen, Copenhagen, Denmark ESO Full timeUnlock Your Potential as a Customer Support Team ManagerWe are seeking an experienced Customer Support Team Manager to lead and inspire our technical support team in Naerum, Denmark. As a key member of our team, you will be responsible for providing exceptional support to customers who use our Fire RMS applications.About the RoleLead a large technical...
-
Copenhagen, Copenhagen, Denmark Copenhagen Infrastructure Service Co. Full timeAbout the JobCopenhagen Infrastructure Service Co. is currently seeking an experienced Insurance Risk Manager to join our Global Insurance team in Copenhagen, Denmark.As a member of our team, you will play a key role in managing insurance risks across our renewable energy projects. Your primary responsibility will be to ensure that our projects are...
-
Senior Renewable Energy Investment Manager
1 month ago
Copenhagen, Copenhagen, Denmark Copenhagen Infrastructure Service Co. Full timeEstimated Salary: $120,000 - $180,000 per annumAbout UsCopenhagen Infrastructure Service Co. is a leading provider of infrastructure services to the global renewable energy sector. Our team of experts has extensive experience in transaction processes, corporate finance, and project management.Job DescriptionWe are seeking a highly skilled Senior Renewable...
-
Copenhagen, Copenhagen, Denmark The Sterling Group Full timeService Excellence LeaderAbout the Company:The Sterling Group is an organization dedicated to providing exceptional dining experiences. Our commitment to quality and customer satisfaction has earned us a reputation as one of the leading hospitality providers.Job Summary:We are seeking a highly skilled Service Excellence Leader to join our team. This...