Service Team Manager

11 hours ago


Copenhagen, Copenhagen, Denmark Ooono AS Full time

We are looking for a skilled Service Team Manager to join our team at Ooono A/S. As a key member of our Customer Service Supporter team, you will be responsible for leading and managing a team of talented individuals to provide exceptional customer support.

Key Responsibilities:
  • Quality Management: Conduct QA evaluations, spot checks, and CSAT analysis to ensure high-quality customer support.
  • Zendesk Setup and Optimization: Own the setup and maintenance of Zendesk CRM to provide smooth, fast, and fantastic support.
  • Training and Onboarding: Oversee new agent onboarding, uptraining, and maintain training materials to ensure every agent feels ready to shine.
  • Performance Monitoring: Track agent quality, productivity, and SLA, and conduct weekly 1-on-1 coaching sessions to drive improvement.
  • Daily Operations: Coordinate daily workflows, tasks, and resources to ensure alignment and optimization.
  • Channel Coverage: Ensure adequate staffing during service hours to meet customer needs.

We imagine that our ideal candidate has experience leading a Customer Service team, is tech-savvy, proactive, structured, and solutions-oriented, and can effectively communicate with diverse team members. German language skills are a plus.

About Working at Ooono A/S:

Ooono A/S is a dynamic and ambitious tech scaleup with a relaxed, informal atmosphere and a flat hierarchy. We offer a competitive salary, flexible working hours, and opportunities for professional growth and development. Our monthly social events include activities like go-karting and festival attendance, and we have a fully equipped game room for table tennis and foosball enthusiasts.

We believe in extraordinary targets and continuous learning, which has led us to become one of the fastest-growing tech companies in the industry. If you're looking for a challenging role with opportunities for advancement and personal growth, consider joining our team as a Service Team Manager.

Practical Details:

Estimated Salary: €50,000 - €70,000 per year (full-time), depending on qualifications and location.

Working Hours: Full-time (37 hours) or part-time (20+ hours). Start date: January or February.



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