Customer Experience Associate

3 days ago


Copenhagen, Copenhagen, Denmark TD Full time

As a Customer Experience Associate at TD Canada Trust, you will play a key role in building deep and long-lasting relationships with our customers.

You will be responsible for processing financial transactions accurately and providing excellent customer experience. Your charming personality will make interactions delightful, and you will help customers achieve their goals.

Key Responsibilities:

  • Process financial transactions such as deposits, withdrawals, and bill payments according to standardized procedures and industry regulations.
  • Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters.
  • Respond and resolve customer concerns using standard procedures and escalating non-standard activities, as necessary.
  • Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner.

Requirements:

  • High School diploma and/or 1+ years of relevant experience. Undergraduate degree or equivalent is an asset.
  • Strong administration, organizational, planning, and time management skills to work in a fast-paced environment.
  • Hands-on knowledge of using MS Office (Word, Excel, and Outlook) and internet.
  • A go-getter who can exercise initiative and be accurate and detail-oriented to handle several tasks and changing priorities.

We offer a competitive salary range of $21.50 - $27.05 CAD per hour, depending on experience. At TD, we're committed to fostering an environment where all colleagues feel respected and supported. Join us today



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