Customer Success Associate

1 month ago

Copenhagen, Copenhagen, Denmark The HubDanske Bank Full time

About All Gravy

We're modernising the tools for frontline employees and transforming the experience into one that is engaging and motivating; making their lives easier - from getting paid to developing their careers.

Our Mission

We are innovating on the whole employee journey: from being recruited, onboarded, growing skills, knowing when to work, and connecting with co-workers.

The Role: Customer Success Associate

We are looking for a Customer Success Associate who is ready to take a step into our Customer Success Team and help us roll out across the UK, Denmark, Norway, Sweden, and other exciting markets.

This role is an opportunity to come in and help from a service function from the ground up in a fast-growing startup. The Customer Success Associate role is an exciting opportunity where you'll be tasked with the ownership of the entire customer journey with top accounts and working closely with senior team members to maintain and build on effective customer strategies.

Responsibilities
  • Drive our customers' success
  • Oversee the customer lifecycle including onboarding, adoption, retention, and renewals
  • Work closely with our Developers, Marketing, and Sales teams to meet our customer's expectations
  • Understand our customers and take ownership of their needs internally and externally

All Gravy is undergoing high growth; hence the job and responsibilities will develop over time, and there will be plenty of opportunities for you to learn and grow.

Requirements

You have great energy, a good sense of humour, and a disciplined problem-solver mindset. You should enjoy working in the dynamic startup environment, like to initiate new projects - but also get them over the line.

We look for employees who like being part of a team, are real team players, and have a mindset of learning & growing.

  • Speak and write Danish and English fluently
  • Have 1-3 years of experience when it comes to customer contact either from a sales or customer service role
  • Nice to have: Have minimum 1 year of B2B work experience within SAAS/software
  • Be structured & punctual
  • Have excellent communication skills
  • Have a good sense of humour - be willing to contribute to this being a fun place to work
  • Be excited about building a big company from a small starting point, and want to grow personally on the way there
  • Be able to work at our office in Central Copenhagen (though we operate with a hybrid model, so you are free to choose to work remotely as well)

We offer a competitive salary and benefits package, including lunch, social events, a stocked fridge, and more.

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