Digital Customer Experience Manager
2 weeks ago
We're seeking a seasoned professional to join our team as an Account Manager. In this role, you'll have the opportunity to work closely with our existing customer base, fostering strong relationships and driving growth.
As a trusted advisor, you'll need to understand the unique objectives, challenges, and requirements of each customer, aligning Sitecore solutions to meet their needs. Your ability to communicate the value of our solution to various client audiences will be critical to success.
About the Role:
- Manage and grow relationships with existing customer base.
- Serve as primary contact for designated accounts, fostering strong relationships across all levels.
- Understand each customer's unique objectives, challenges, and requirements.
- Align Sitecore solutions to meet customer needs.
- Proactively identify opportunities for upselling, cross-selling, and contract renewals.
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