Customer Experience Specialist

4 weeks ago


Copenhagen, Copenhagen, Denmark Maersk Full time
Customer Service Agent

As a Customer Service Agent at Maersk, you will play a vital role in delivering exceptional customer experiences.

Key Responsibilities
  • Provide best-in-class customer service through timely and accurate responses to customer inquiries.
  • Ensure smooth execution of end-to-end shipments, adhering to company procedures and customer agreements.
  • Own and manage customer issues, facilitating timely and effective resolutions by engaging relevant internal stakeholders.
  • Build strong relationships with customers, understanding their business needs, drivers, and desires.
  • Identify and execute upselling opportunities, driving business growth and efficiency.
  • Proactively follow up with customers on shipment issues or changes, maintaining open communication.
Requirements
  • Result-oriented mindset with a focus on problem-solving and customer satisfaction.
  • Positive, proactive, and persistent attitude, with a sense of urgency and ability to work under pressure.
  • Excellent stakeholder management and communication skills, with a commitment to diversity and inclusion.

Maersk is an equal opportunities employer, committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds and are happy to support any adjustments needed during the application and hiring process.



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