Customer Service Representative
4 days ago
We are seeking an experienced Customer Service Agent to join our team at Mercell Danmark A/S in Tallinn, Estonia. As a fast-growing technology company, we strive to provide exceptional customer experiences, and this role is crucial in ensuring our customers receive the best possible support.
Key Responsibilities- Communicate effectively with customers via phone calls or online platforms to address inquiries and provide solutions.
- Provide excellent support and guidance to customers in using our online platforms.
- Contribute to a collaborative team environment by sharing knowledge and expertise with colleagues across borders.
- Be proactive in reducing incoming calls and tickets by creating articles, educating customers, and staying up-to-date on market trends.
- Proven experience in customer service, customer support, or related roles.
- Fluent in Estonian and English, both written and spoken language.
- Strong digital literacy skills and ability to navigate unfamiliar software.
- Solid understanding of confidentiality and professional codes of conduct.
As a valued employee at Mercell, you will enjoy a competitive salary, ranging from €25,000 to €35,000 per year, depending on experience, plus a range of benefits including health insurance, pension plans, paid parental leave, and opportunities for career growth and development. Our hybrid remote work model allows for a great work-life balance, and you will be part of a dynamic, international team passionate about shaping the future of public procurement.
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Customer Experience Specialist
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Odense, Odense Kommune, Denmark Mercell Danmark AS Full timeAbout the RoleWe are seeking a highly skilled and motivated Customer Service Agent to join our team at Mercell in Tallinn, Estonia.As a Customer Service Agent, you will play a crucial role in ensuring a positive customer experience by providing exceptional support and guidance to our customers. You will engage with customers through various channels, using...
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Technical Customer Success Professional
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