Customer Service Representative

4 days ago


Odense, Odense Kommune, Denmark Mercell Danmark AS Full time
About the Role

We are seeking an experienced Customer Service Agent to join our team at Mercell Danmark A/S in Tallinn, Estonia. As a fast-growing technology company, we strive to provide exceptional customer experiences, and this role is crucial in ensuring our customers receive the best possible support.

Key Responsibilities
  • Communicate effectively with customers via phone calls or online platforms to address inquiries and provide solutions.
  • Provide excellent support and guidance to customers in using our online platforms.
  • Contribute to a collaborative team environment by sharing knowledge and expertise with colleagues across borders.
  • Be proactive in reducing incoming calls and tickets by creating articles, educating customers, and staying up-to-date on market trends.
Requirements
  • Proven experience in customer service, customer support, or related roles.
  • Fluent in Estonian and English, both written and spoken language.
  • Strong digital literacy skills and ability to navigate unfamiliar software.
  • Solid understanding of confidentiality and professional codes of conduct.
Benefits

As a valued employee at Mercell, you will enjoy a competitive salary, ranging from €25,000 to €35,000 per year, depending on experience, plus a range of benefits including health insurance, pension plans, paid parental leave, and opportunities for career growth and development. Our hybrid remote work model allows for a great work-life balance, and you will be part of a dynamic, international team passionate about shaping the future of public procurement.



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