Customer Service Specialist for Planday Xero
1 month ago
We are seeking a dedicated and enthusiastic Customer Experience Consultant to join our part-time team at Planday, a leading digital solution for scheduling and workforce management.
Planday, powered by a community of local industry experts, provides a best-in-class digital platform that is easy to use, accurate, secure, and compliant with local needs and standards. Our platform supports over 400,000 users across Europe and the US, and we are committed to delivering exceptional customer service.
As a Customer Experience Consultant, you will be the primary point of contact for our customers, addressing their questions and providing support on the Planday platform. You will work closely with our product/engineering team to ensure seamless customer experiences.
You will engage with customers via telephone, online chat, and email, and assist them with using Planday, offering best practices for scheduling and administration. You will also analyze and troubleshoot issues before escalating to our second line of technical support.
To succeed in this role, you must be fluent in English and Swedish, and have a strong comfort level with technology and direct customer contact. You should be able to work at least 16 hours a week, including day, evening, and weekend shifts, and be flexible with your availability.
We offer a competitive salary of $50,000 - $60,000 per year, depending on experience, as well as benefits like pension, health insurance, inclusive support for new parents, and generous vacation time. We are committed to creating an equitable experience for all our candidates throughout the process.
If you are passionate about helping people and maintaining a positive communication tone, and are eager to develop your customer service and technical skills within an innovative, international company, please apply for this exciting opportunity.
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