Performance Manager Lead
2 days ago
The Coach Customer Success Team is seeking a highly skilled and experienced Vessel Performance Specialist to join our team. This individual will be responsible for managing customer relationships, providing consultation on vessel performance, and gathering feedback from clients.
Main Responsibilities:
- Total ownership of the Onboarding and ongoing relationship building with customers.
- Use data to provide consultation on vessel performance.
- Ongoing customer care relationship building.
- Gather feedback from clients to share organization-wide.
- Complex problem-solving within the fields of voyage optimization, data validation, and related activities.
Required Skills and Qualifications:
- Preferred competency in naval architecture, machinery systems, sailing, technical operations, and maritime trade.
- Knowledge within vessel performance calculations and metrics.
- A service-minded approach to relationships.
- An ability to communicate technical matters to different audiences.
- An interest in traveling to visit clients, 10-15 days per year.
What We Offer:
- A flexible work environment, where we want to keep you for a long time.
- A social workplace with a relaxed atmosphere, where the best argument wins.
- An international, newly built, but tightly connected Customer Success team.
- Opportunity for self-development both personally and professionally.
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