Cloud Support Leadership Role for Enterprise Customers
4 weeks ago
About AWS EMEA SARL (Denmark Branch) - G83
Job DescriptionWe are seeking a highly skilled Enterprise Support Manager to lead our team of Technical Account Managers in supporting our largest and most strategically important customers.
About the Role
- Analyze and present operational reviews to customer leadership
- 4+ years leading technical teams
- 6+ years of experience in direct customer engagement, with a focus on support to senior executives (Vice President and C-level)
- Have a track record of effectively leading technical teams
- Fluent in Danish language
- Estimated 25% travel requirement
Responsibilities:
- Champion and advocate for Enterprise customers within Amazon Web Services (be their voice)
- Develop the team responsible for solving technical issues and working directly with AWS engineers to ensure that customer issues are resolved as expediently as possible
- Participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud
- Help Enterprise customers define IT and business processes that work well with cloud deployments
- Engage with Director and C-Level executives to translate business needs into technical and operational plans
- Work with AWS executive leadership to influence the product roadmap
- Provide detailed reviews of service disruptions, metrics, detailed pre-launch planning
Benefits:
- A competitive salary of approximately €120,000 per year
- A comprehensive benefits package, including health insurance, retirement plan, and paid time off
- The opportunity to work with a global list of customers and contribute to shaping the future of cloud computing
- A diverse and inclusive work environment with opportunities for professional growth and development
Requirements:
- Strong leadership skills and experience in managing technical teams
- Excellent communication and analytical skills
- Ability to think strategically and drive results-oriented decision-making
- Experience working with AWS services and products is a plus
- Familiarity with the Financial Services Industry is a plus
About AWS
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
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