Cloud Support Leadership Role for Enterprise Customers

4 weeks ago


Copenhagen, Copenhagen, Denmark AWS EMEA SARL (Denmark Branch) - G83 Full time

About AWS EMEA SARL (Denmark Branch) - G83

Job Description

We are seeking a highly skilled Enterprise Support Manager to lead our team of Technical Account Managers in supporting our largest and most strategically important customers.

About the Role

  • Analyze and present operational reviews to customer leadership
  • 4+ years leading technical teams
  • 6+ years of experience in direct customer engagement, with a focus on support to senior executives (Vice President and C-level)
  • Have a track record of effectively leading technical teams
  • Fluent in Danish language
  • Estimated 25% travel requirement

Responsibilities:

  1. Champion and advocate for Enterprise customers within Amazon Web Services (be their voice)
  2. Develop the team responsible for solving technical issues and working directly with AWS engineers to ensure that customer issues are resolved as expediently as possible
  3. Participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud
  4. Help Enterprise customers define IT and business processes that work well with cloud deployments
  5. Engage with Director and C-Level executives to translate business needs into technical and operational plans
  6. Work with AWS executive leadership to influence the product roadmap
  7. Provide detailed reviews of service disruptions, metrics, detailed pre-launch planning

Benefits:

  • A competitive salary of approximately €120,000 per year
  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off
  • The opportunity to work with a global list of customers and contribute to shaping the future of cloud computing
  • A diverse and inclusive work environment with opportunities for professional growth and development

Requirements:

  • Strong leadership skills and experience in managing technical teams
  • Excellent communication and analytical skills
  • Ability to think strategically and drive results-oriented decision-making
  • Experience working with AWS services and products is a plus
  • Familiarity with the Financial Services Industry is a plus

About AWS

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.



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