Commercial Operations Manager
2 days ago
Nuuday Overview
Nuuday operates within a highly competitive market, striving to maintain its position as Denmark's largest subscription business. With over 3 million subscribers across multiple portfolios, the company requires effective strategies to reduce churn and optimize gross profit per user (GPPU).
The Customer Base Management team plays a critical role in achieving these objectives, and as a key member, you will be instrumental in delivering a strategic direction for retention and profit optimization efforts.
Your Key Responsibilities
- Develop and implement a short- and long-term roadmap outlining how goals are achieved, taking into account internal base activities and external events.
- Create a base framework of segmentation and initiative efforts within the specific domain related to customer holdings (portfolios).
- Operate within the Customer Base Management team to lay out the strategic direction and own the roadmap for CBM, ensuring smooth customer journeys through managing complex segment overlap.
- Secure diligent handovers of approved initiatives to execution teams and participate in execution as concept owner for successful implementation.
About You
To succeed in this role, you must possess a proactive can-do mentality, driving continuous improvement and overcoming barriers. You should utilize frameworks like the Situation-Complication-Resolution model to tackle complex issues.
- You have proven problem-solving abilities, enabling you to dissect complex issues and devise creative solutions.
- You possess a solid understanding of customer base management and subscription metrics, including churn reduction, profit optimization and customer lifetime value.
- You have a structured, data-driven mindset, with analytical skills and an organized approach to business and progress.
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