Customer Service Team Lead
2 months ago
Jobbeskrivelse: Som Customer Service Team Leader søger vi en ledende person til vores kundeservice-team.
Omfang: I denne ledende stilling vil du være ansvarlig for den daglige drift af kundeservice-teamet, hvor du med din motiverende ledelsesstil og dit personlige touch sikrer, at organisationen leverer en fremragende service.
Ansvarsområder:
- Ledelse og motivation af teamet.
- Opfølgning på KPI'er og coaching af medarbejdere.
- Alignment og tæt samarbejde mellem teamledere i forhold til ledelse og projekter på tværs.
- Planlægning og afholdelse af værdiskabende events.
- Rekruttering.
- KPI-rapportering.
Hvordan vil din hverdag se ud?
I stillingen som Customer Service Team Leader vil du have fokus på at vores medarbejdere i kundeservicen trives og levere gode resultater. Du vil få ansvaret for 15-20 medarbejdere samt 1-3 driftsledere. Du vil også drive mindre projekter og diverse nye tiltag sammen med de andre teamledere i kundeservicen, da vi er en organisation, der driver mange forandringer. Du vil indgå i et tæt samarbejde med dine lederkollegaer og nærmeste leder omkring driften og kulturen i afdelingen.
Hvad forventer vi af dig?
- Det er en fordel, hvis du har erfaring fra kundeserviceafdeling eller lignende.
- Vi arbejder i flere systemer, der håndterer hele flowet fra kunden til levering. Det er derfor et plus, hvis du har flair for at sætte dig ind i nye systemer.
- Det er vigtigt at du har en positiv tilgang, da vi handler ud fra en “can do” kultur.
- Vores koncernsprog er engelsk, og det er vigtigt, at du mestrer både det danske og engelske sprog i skrift og tale.
- Du skal være serviceminded, en teamspiller og ivrig efter at deltage aktivt i samtaler.
Hvad tilbyder vi?
- En ledersstilling med stor indflydelse og mulighed for at sætte dit eget præg på afdelingen.
- Frihed under ansvar.
- En travl og sjov hverdag, med varierende arbejdsopgaver.
- Et fartfyldt kontor som både kommer hinanden ved til torsdagskage, fredagsbarer og meget mere.
- Fast månedsløn.
- Pensionsordning, fritvalgsordning samt ulykkes- og sundhedsforsikring.
- Medarbejderrabat ved bestilling af mad.
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