Customer Service Specialist
2 months ago
Job Summary:
Deltek is seeking a highly motivated and customer-focused Support Services Representative to join our team. As a key member of our Support Services team, you will provide exceptional support to our customers utilizing Deltek's Maconomy Enterprise and Cloud-based solutions.
Key Responsibilities:
- Deliver world-class support to Deltek's customers, leveraging a problem-solving mindset to effectively understand, troubleshoot, and resolve issues.
- Meet operational and customer satisfaction-related metrics both individually and as part of a team.
- Drive continuous improvements and expand skills and knowledge to stay up-to-date with the latest technology and industry trends.
- Effectively manage customer expectations and customer experience, contributing to our Knowledge Base and ensuring seamless support delivery.
- Collaborate with Line Managers and proactively manage job tasks to ensure efficient workflow and high-quality results.
Requirements:
- Progressive experience in a customer-facing, problem-solving role with a technology business.
- Previous knowledge of Maconomy ERP system, accounting background, software and/or database knowledge (SQL or Oracle) and/or superuser experience from another ERP system is an advantage.
- Clear passion for delivering great customer service and demonstrating customer-centric behaviors.
- Successful career working in a team environment and strong problem-solving skills.
- Ownership with the ability to handle and prioritize multiple tasks at the same time.
- General Microsoft server operating system knowledge and proficiency with MS Office applications.
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