Customer Service Specialist

2 months ago


København Huse, Denmark Deltek Full time

Job Summary:

Deltek is seeking a highly motivated and customer-focused Support Services Representative to join our team. As a key member of our Support Services team, you will provide exceptional support to our customers utilizing Deltek's Maconomy Enterprise and Cloud-based solutions.

Key Responsibilities:

  • Deliver world-class support to Deltek's customers, leveraging a problem-solving mindset to effectively understand, troubleshoot, and resolve issues.
  • Meet operational and customer satisfaction-related metrics both individually and as part of a team.
  • Drive continuous improvements and expand skills and knowledge to stay up-to-date with the latest technology and industry trends.
  • Effectively manage customer expectations and customer experience, contributing to our Knowledge Base and ensuring seamless support delivery.
  • Collaborate with Line Managers and proactively manage job tasks to ensure efficient workflow and high-quality results.

Requirements:

  • Progressive experience in a customer-facing, problem-solving role with a technology business.
  • Previous knowledge of Maconomy ERP system, accounting background, software and/or database knowledge (SQL or Oracle) and/or superuser experience from another ERP system is an advantage.
  • Clear passion for delivering great customer service and demonstrating customer-centric behaviors.
  • Successful career working in a team environment and strong problem-solving skills.
  • Ownership with the ability to handle and prioritize multiple tasks at the same time.
  • General Microsoft server operating system knowledge and proficiency with MS Office applications.


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