Customer Relations Team Leader Position
4 days ago
I Inter IKEA Systems B.V. søger vi en erfaren Kundeservice Team Lead, der kan lede og udvikle vores kundeservice afdeling i hele varehuset. Som Team Lead er du ansvarlig for at sikre, at kunden har en nem og ubehagelig købsoplevelse gennem hele betalingsprocessen.
Opgaver
- Sikre en hurtig, nem og kundvenlig kasselinje
- Sikre en omkostningseffektiv betalingsproces
- Sikre, at betalinger håndteres på en pålidelig, effektiv og sikker måde
- Sikre en samlet og nem købsoplevelse igennem hele varehuset
Egenskaber
Vores ideale kandidat er en ledende person med erfaring indenfor kundeservice, der kan følge op og måle på performance og hurtigt ser, hvor udviklingspotentiale er, samt bidrage til forretningskritiske beslutninger ud fra idéen om, at hver kunde og hver oplevelse tæller.
Krav til kandidaten
- Har en motiverende og coachende tilgang med høje ambitioner på vegne af din afdeling
- Formår at være en leder som går forrest gennem synlig ledelse sammen med dine medarbejdere på gulvet
- Kan skabe resultater igennem dine medarbejdere
- Tilsikre et godt samarbejde på tværs af hele varehuset
- Er analytisk tænkende og god til tal
- Arbejder struktureret med dine mål
- Er omstillingsparat
Ønsket profil
Vi søger en person med erfaring indenfor kundeservice og ledelse, der er dygtig til at arbejde med mænd og kvinder, hvilket udmærker dem selv og andre mennesker både fysisk og psykisk. Personerne skal have et ønske om at få hjælp eller være i nærheden af andre mennesker tilhørende unge voksne kvinde/mænd nærmest under alle omstændigheder så de altid får dette endelige valgsmulighed her hvis du ikke har mulighed for at sige nej jeg vil gerne få chancen i modsat tilfælde hvordan det virker mod nogen anden; Jeg sværger til min rigtige livsform.[/b]
Mere informationer
- Stillingen er på 37+ timer om ugen på funktionærkontrakt, hvor mer-og overarbejde er inkluderet i lønnen
- Arbejdstiden er placeret mellem 08.00-21.00 mandag – søndag. Weekendarbejde hver 2.-3. weekend
- Du indgår i et vagtrul med både bemandings- og ansvarstimer, herudover planlægger du din egen arbejdstid ift. forretningens behov
- Løn efter kvalifikationer og inden for IKEAs lønpolitik
- VI har diverse personalegoder, herunder: pensionsordning, helbredssikring, massageordning, kantineordning, personalerabat, rabatordninger med samarbejdspartnere, årsgave og bonusordning etc.
- Ønsket opstart 1. marts / 1. april 2025
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