Chief Customer Retention Strategist

1 day ago


Copenhagen, Copenhagen, Denmark E Conomic Full time
About the Role

We are seeking a highly skilled Chief Customer Retention Strategist to join our team at E-Conomic, a leading SaaS business within Visma.

Job Description

In this key role, you will be responsible for developing and implementing strategies to extend customer relationships and drive business growth. You will work closely with the broader management team and strategy function to design and coordinate solutions that address customer retention challenges.

Your primary responsibilities will include:

  • Challenging current ways of working to create a positive impact on customer retention
  • Developing recommendations for improving customer retention based on a deep understanding of our business and commercial dynamics
  • Driving change management processes in close collaboration with various functions and departments
  • Managing a diverse range of stakeholders, from top management to colleagues involved in execution
Required Skills and Qualifications

To succeed in this role, you will need:

  • 3-5 years of experience in a similar position
  • Solid commercial and strategic expertise, with the ability to leverage data and insights in your work
  • A passion for working with customer retention and specific experience with churn management
  • Experience in project management and stakeholder management
  • A clear and engaging communication style
  • A proactive mindset and action-oriented approach
  • The ability to work effectively as a colleague who people enjoy working with
Benefits

E-Conomic offers a dynamic and supportive work environment, with opportunities for career growth and development. As a member of our team, you can expect:

  • A competitive salary of $120,000 per year, commensurate with your experience
  • Hybrid work options to suit your lifestyle
  • An international workplace with over 30 nationalities
  • Access to a range of services supporting physical and mental health
  • A comprehensive health insurance plan and company-paid pension
  • The opportunity to select your preferred gear, including Mac or Windows
  • Unlimited snacks, coffee, and soda to keep you energized throughout the day
  • Late-model facilities located in Carlsberg Byen
  • Regular team gatherings and social events
About E-Conomic

We are a growth-focused SaaS business within Visma, the largest entrepreneurial software network in Europe. Our mission is to empower businesses to succeed through innovative solutions and expert support. If you share our passion for customer retention and business growth, we encourage you to apply for this exciting opportunity.



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