Customer Success Manager, France
1 month ago
About the Role:
We are seeking a highly skilled Customer Success Manager to join our team in Copenhagen. As a Customer Success Manager, you will be responsible for ensuring the success of our French-based customers by developing long-term relationships and success plans.
Key Responsibilities:
- Establish a relationship with all our customers to ensure their overall satisfaction with Trustpilot products.
- Ensure a premium experience for our clients by understanding their business objectives and Key Performance Indicators.
- Convey best practice examples that drive ROI.
- Act as a trusted adviser, advocating client needs back to Trustpilot's internal support, product, engineering and sales teams.
- Successfully upsell Trustpilot's products and discover new revenue opportunities.
- Increase renewal rates and reduce churn.
- Mapping various accounts in order to cross sell into other parts of their business.
- Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores.
Requirements:
- Fluent in French and English.
- Experience managing a large portfolio of SME and Enterprise customer accounts with a focus on achieving a high renewal/retention rate.
- Consistent track record of hitting targets in similar capacity over the past few years.
- Demonstrated experience with subscription based, renewal license models.
- Ability to build and maintain strong relationships with multiple stakeholders.
- Excellent communication and negotiation skills.
- Adept at uncovering new revenue opportunities.
- Possess a solid ability to manage tough conversations in a professional and solution-oriented manner.
- Experience with selling in a competitive environment.
What We Offer:
- On-going career development, training and one-to-one coaching via our in-house enablement team.
- Hybrid working model 2/3 days on site and the rest working from home.
- A lucrative commission structure, company bonus and benefits.
- 25 days annual leave; after 12 months of continuous service you will be entitled to 5 days extra annual leave.
- 2 (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community.
- At Trustpilot we care about your well-being; you will have full access to apps such as Headspace, Blinkist & LinkedIn Learning.
- Paid parental leave.
- Newly renovated central office with a laid back vibe and constant buzz of different languages being spoken everywhere you go.
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