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Customer Service Automation Expert

1 week ago

Copenhagen, Copenhagen, Denmark Nexi Group Full time
Key Responsibilities

The Robotics Operations Manager will be responsible for:

  1. Ensuring Optimal Robot Performance: Coordinate actions to achieve target performance and monitor KPIs for robot performance.
  2. Developing a Framework: Create and maintain a framework for customer service robots to ensure high-quality performance and continuous development.
  3. Maintaining Prioritized Enhancements: Own and maintain a prioritized list of enhancements and developments for Customer Service Nordics.
  4. Collaborating with Development Teams: Work with robotic development teams within Nexi to prioritize robot enhancements or the development of new robots.
  5. Building a Community: Assist in the development and operation of a community for CoPilot within Customer Service Nordics.
  6. Establishing a Structured Training Program: Develop and implement a structured training program for onboarding new specialists into the robotics framework.
  7. Examining Processes: Identify areas that could benefit from robotic optimizations.
  8. Communicating with Stakeholders: Share information with relevant stakeholders and maintain relationships with key stakeholders.