Chief Customer Engagement Strategist

15 hours ago


Århus, Århus Kommune, Denmark Whistleblower Software Full time

Company Overview

Formalize is a pioneering tech company that has revolutionized the whistleblowing compliance sector with its award-winning Whistleblower Software. Founded in 2021, we have established ourselves as a customer-centric pioneer, recognized for our best-in-class customer support.

Our commitment to excellence has led us to extend our expertise beyond whistleblowing compliance, embracing a broader compliance universe that includes data compliance, risk, and privacy. At Formalize, we empower businesses to navigate complex regulatory landscapes with confidence, adapting our platform to meet evolving needs and ensuring seamless operations.

Salary

We offer a highly competitive salary package that reflects our commitment to attracting and retaining top talent. As a key member of our team, you can expect a compensation package that aligns with your skills and experience.

Job Description

The successful candidate will play a vital role in securing a best-in-class onboarding and service experience for our growing customer base. As our new Chief Customer Engagement Strategist, you will be responsible for:

  • Working closely with customers to solve problems, create value, and build lasting relationships
  • Collaborating with cross-functional teams to improve the customer experience
  • Identifying opportunities to enhance our Customer Success function across products and customer tiers
  • Developing and implementing strategies to drive customer adoption and advocacy
  • Providing valuable insights and recommendations to inform business decisions

Required Skills and Qualifications

To succeed in this role, you will need:

  • At least 2 years of experience in B2B SaaS or GRC, preferably in a similar customer-facing position
  • Strong communication, collaboration, and problem-solving skills
  • The ability to connect effortlessly with clients and build meaningful relationships
  • Professional fluency in English, with native fluency in German
  • A strong understanding of business acumen and customer needs
  • Structural thinking, diligence, and dedication

Benefits

As a valued member of our team, you can expect a range of benefits that reflect our commitment to your well-being and success:

  • Be part of a fast-growing international SaaS company
  • High level of trust and autonomy
  • Be part of a social, diverse, and international team
  • Opportunities for professional growth and development

Others

As part of our recruitment process, you will complete a Talent test, followed by online interviews with our Talent Acquisition team and hiring manager. We are committed to finding the right fit for our team, and we look forward to receiving your application.



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