Customer Experience Strategist
17 hours ago
Company Overview
">At Formalize, we are redefining the landscape of compliance with our cutting-edge platform. Founded in 2021, we have established ourselves as a fast-growing international SaaS company with strong market traction across Europe. Our commitment to delivering exceptional customer experiences has earned us a reputation as a customer-centric pioneer.
The Opportunity and What We Offer
- Be part of a dynamic and goal-oriented team that thrives on innovation and collaboration.
- Enjoy high levels of trust and autonomy, allowing you to take ownership of your work and drive meaningful results.
- Be part of a diverse and international community where connections are valued and relationships are built to last.
Job Description
As our new Customer Success Manager, you will play a pivotal role in securing a best-in-class onboarding and service experience for our growing customer base. You will contribute significantly to continuously increasing customer adoption and advocacy by working closely with our customers to solve problems, create value, and build loyalty.
Key Responsibilities:
- Help build and optimize our Customer Success function across products and customer tiers.
- Collaborate on projects across departments to improve the customer experience.
- Be a source of customer feedback and qualified product ideas.
- Help bring the voice of our customer into the heart of the business and make it relevant and actionable.
Required Skills and Qualifications
To succeed in this role, you will need:
- Preferably +2 years of experience in B2B SaaS or GRC, in a similar customer-facing position.
- Experience working with SaaS platforms.
- Strong communication, collaboration, and problem-solving skills.
- A professional fluency in English.
- Native fluency in French.
Benefits
- Be part of a social, diverse, and international team.
- Enjoy a high level of trust and autonomy.
- Participate in a 15-minute online interview with our Talent Acquisition team, a 30-minute online interview with our hiring manager, and a 60-minute in-person final interview with our hiring manager and CRO/Head of Sales.
Others
We use talent profiles in the recruitment process, which provides the best experience for both candidates and us as a company. It's not about answering right or wrong, but whether one's talents match the context you will work in. We want to hire a colleague who really thrives and flourishes with us, and therefore we are looking for the employee who will be a good fit with Whistleblower Software in relation to: fit between the person and work tasks, fit between the person and the colleagues in the team, and fit between the person and the role.
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