Transformative Customer Experience Strategist

16 hours ago


Århus, Århus Kommune, Denmark Energi Danmark AS Full time

Energi Danmark A/S is a leading Nordic energy trading company driven by deep market expertise and advanced data analytics. We accelerate the energy transition by bridging and servicing renewable energy producers and large B2B consumers, ensuring efficient and sustainable energy solutions.

Our team is dedicated to innovation, excellence, and customer satisfaction. We believe that every interaction with our customers should be memorable and impactful.

Job Description:

We are seeking a highly experienced and creative Customer Experience Specialist to join our newly established Commercial Excellence team. As a key member of this team, you will play a pivotal role in designing and implementing strategies that enhance the customer journey and experience.

Main Responsibilities:
  1. Design and implement service designs to optimize customer interactions across segments and markets.
  2. Analyze and map out the customer journey to identify pain points and opportunities for improvement.
  3. Implement strategies to improve customer satisfaction and loyalty.
  4. Work closely with product, marketing, and operations teams to ensure a cohesive and seamless customer experience.
  5. Gather and analyze customer feedback to provide actionable insights for continuous improvement.
  6. Identify and implement process improvements that enhance efficiency and customer satisfaction.
  7. Assist in training team members on best practices for delivering exceptional customer experiences.
  8. Monitor and analyze commercial performance, providing actionable insights.
Requirements:
  • Relevant educational background, ideally in Marketing or Communication, or a related field. A master's degree is preferred.
  • Proven experience in customer experience, service design, or a related role.
  • Excellent communication and interpersonal skills.
  • Analytical mindset with the ability to translate data into actionable insights.
  • Proficiency in customer experience management tools and software.
  • Creative problem-solving skills and a customer-centric mindset.
  • Proactive with a high drive, able to manage multiple projects and prioritize tasks effectively.
  • Solid IT skills, well-versed in the Office suite, especially PowerPoint.
What We Offer:

At Energi Danmark A/S, you will become part of an international and ambitious energy trading group with competent and dedicated colleagues. We offer an exciting and challenging workplace in a modern environment with high ambitions and excellent professional and personal development opportunities.

We prioritize good working conditions and attractive employee benefits, including a competitive compensation package and flexible working hours to support work-life balance. Furthermore, we offer a variety of employee benefits such as health insurance, pension scheme, employee discounts, social staff association, and a superb canteen.



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